1999
Bachelor of Science in Commerce, Major in Business Administration
University of Santo Tomas, Manila
More Info About Me
I am a confident, hard-working and highly motivated person with a variety of experience in sales, customer relations, teaching, office administration, food preparation and business management. I possess enthusiasm / positive attitude and adaptability to different working environments. I can effectively deal with people at all levels in the organization, able to work under pressure, well-organized and attentive to details with strong oral and written English communication, IT, interpersonal and problem-solving skills.
My Skills and Competencies
Shopify Product Lister
Social Media Management
Data Entry
Content Creator
Certificates
My Experience and Education
2021
-
2022
TaskUs Batangas (BPO)
(Customer Service Teammate)
• Communicates with current and potential clients via phone, email and online chat.
• Understands concerns and responds promptly with a resolution according to company guidelines.
• Always maintains a courteous and calm attitude to de-escalate stressful situations.
• Updates or adjusts customer accounts.
• Identifies and assesses customers' needs to achieve satisfaction.
• Builds sustainable relationships of trust through open and interactive communication.
• Provides accurate, valid, and complete information by using the right methods/tools.
• Meets personal/team sales targets and contact handling quotas.
• Handles complaints, provides appropriate solutions and alternatives within the time limits, and follows up to ensure resolution.
• Keeps records of customer interactions.
2017
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2021
Native Camp and 51Talk
(Part-time Online English Teacher)
• Teaches the English language according to the lesson content.
• Answers student questions related to the lesson content.
• Resolves technical or connectivity issues.
• Responds to messages from peers and school administrators.
• Sends encouraging messages to students.
• Assesses student progress.
• Suggests programs or curriculum improvements to company administrators.
• Maintains required records.
2020
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2021
Tito John’s Food Business
(Small Business Owner)
• Communicates with the suppliers and goes to the market for the ingredients.
• Searches for possible clients online.
• Maintains good relationship with customers and suppliers (resolving issues with suppliers if any arises).
• Strictly follows and adheres to the budget.
• Makes sure that kitchen safety measures are met and that sanitation practices are carried out.
• Creates new methods and recipes.
• Helps my husband prepare and cook food.
• Makes sure that food is prepared and delivered to customers in a timely manner.
• Monitors and maintains stock levels to place orders for supplies when due.
• Collects payment.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.