2012
BSBA Major in finance
PLmar
More Info About Me
I am a highly motivated and results- oriented individual with a decade of experience in customer service and sales. I am passionate about helping customers and resolving their problems. I am also skilled in providing excellent customer service, answering customer questions, and educating customers about their options. I am looking for a new opportunity in customer service where I can use my skills and experience to make a positive impact on customers' lives. I am a team player and I am always willing to go the extra mile.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2023
Everise / C3
(Opportunity Leads)
As an Opportunity Leads specialist at Everise / C3, I worked on the Anji/HomeAdvisor outbound sales account. My responsibilities included:
Identifying potential sales opportunities by
reaching out to prospective customers.
Engaging with leads and explaining the services offered by Anji/HomeAdvisor.
Building interest and rapport with potential
customers to encourage participation.
Gathering and documenting lead information
accurately.
Contributing to sales efforts by generating
qualified leads for the sales team.
In this role, I honed my sales and communication skills, playing a key role in identifying and nurturing potential customers for Anji/HomeAdvisor services.
2020
-
2022
Acquire BPO
(Technical Support Representative)
As a Technical Support Representative at Acquire BPO, I provided support for Roblox, an online gaming platform, with a focus on email and outbound support. My responsibilities included:
Assisting users with technical inquiries and issues related to the Roblox platform.
Responding to user emails, addressing concerns,and providing solutions to technical problems.
Conducting outbound support to proactively
address user needs and gather feedback.
Troubleshooting and resolving technical issues to ensure a smooth gaming experience.
Maintaining clear and effective communication
with users to assist them effectively.
In this role, I developed strong technical problem-solving skills and communication abilities while helping Roblox users with their gaming-related
inquiries and issues.
2019
-
2020
Accenture
(Customer Support Specialist)
As a Customer Support Specialist at Accenture, I provided support for Origin Energy, an electric company in Australia, with a primary focus on sales-related activities. My responsibilities included:
Assisting customers with inquiries related to
electric services and sales offerings.
Explaining pricing plans, promotions, and service options to potential customers.
Processing new service orders and sales inquiries accurately and efficiently.
Addressing customer concerns and resolving
issues to ensure customer satisfaction.
Maintaining clear and effective communication
with customers to meet their needs.
In this role, I developed strong customer service and sales support skills while helping customers make informed decisions regarding electric services offered by Origin Energy.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.