2012
Hotel and Restaurant Services
Bulacan Polytechnic College
The Full Scoop on Me
My family serves as my foundation and source of inspiration. The support and motivation from my spouse and children have been instrumental in my professional growth, enabling me to achieve a harmonious balance between my work and family commitments.
I am a seasoned professional with nine years of experience in the BPO industry, where I have developed a strong proficiency in customer service, team management, and operational efficiency. Additionally, I have nine months of experience as an online Client Success Manager, where I have adeptly managed client relationships and consistently ensured high levels of customer satisfaction. Balancing my career with the responsibilities of married life and raising two children has enhanced my skills in time management, empathy, and resilience.
My Skills and Competencies
Project Management
Executive Support
Data Entry
Customer Service
Social Media Management
Content Creator
Certificates
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My Experience and Education
2024
-
2024
Legal Soft Solution
(Client Success Manager)
Managing VA performance and client retention.
2020
-
2023
TaskUs
(Training Manager)
Handling the daily training operations, Client meetings, project management, curriculum updates, material creation, data analysis, and reporting.
2017
-
2020
VXI Global Holdings
(Trainer)
Facilitation, class/ performance management, and coaching sessions.
2016
-
2017
Acquire BPO Company
(OUTBOUND Sales Representative)
2014
-
2016
Convergys Philippines Inc
(Technical Support Representative)
My Services
Executive Support
Managing schedules, handling communications, travel arrangements, administrative tasks, and project management.
Training and Development
Training programs, workshops, and seminars aim to boost productivity, foster career growth, and keep employees updated o
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.