2014
Computer Hardware Servicing
TESDA NCII
More Info About Me
Passionate and driven individual with a keen eye for detail and a love for problem-solving. Experienced in collaborating with diverse teams to achieve goals efficiently. I am eager to contribute my skills and enthusiasm to a dynamic work environment.
My Skills and Competencies
Medical Virtual Assistant
Customer Service Representative
Certificates
My Experience and Education
2023
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2024
Optum Global Solutions, Philippines
(Customer Service Representative)
I currently work with one of the largest insurance companies in the US, assisting our insured members with understanding their coverage and benefits. My role involves helping them navigate their healthcare options and providing information on their policies. Additionally, I support healthcare providers by assisting them with claim processing.
2022
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2023
Concentrix, Philippines
(Customer Service Representative / Subject Matter Expert)
I served as a customer service representative, handling inbound calls for a retail company in the US. My responsibilities included providing information about products, addressing customer concerns and inquiries, and offering assistance as needed. Additionally, I served as a subject matter expert (SME) during the 2023 ramp, providing support to agents by addressing any questions or concerns they had about the process. I also handled escalated calls, serving as the final point of contact for customers seeking a resolution to their concerns and issues.
My Services
Medical Virtual Assistant
Can take inbound/outbound calls, adept at diverse inquiries. Skilled in scheduling, meds, problem-solving.