2021
Bachelor of Science in Information Technology
Batangas State University JPLC
More Info About Me
Hi, I am Christian Joshua , and I am excited to introduce myself as a Healthcare Support Specialist with collective experience and a deep passion for healthcare and a strong commitment to patient well-being.
During my significant nine-month timeframe with a US-based health insurance account, I refined my skills in managing insurance claims and benefits with precision and efficiency. I demonstrated strong organizational abilities and attention to detail while handling a diverse range of tasks, ensuring accurate claim processing and benefit administration. My commitment to upholding patient confidentiality, adhering to medical protocols, and facilitating smooth communication among patients, healthcare providers, and insurance stakeholders was integral to my role.
In my current position as a Healthcare Executive, I specialize as an Appointment Scheduler and Provider Indexing Specialist. I efficiently manage patient appointments and handle the indexing of provider orders for diagnostic tests such as CT scans, MRIs, and other procedures. This role involves ensuring accurate documentation and smooth coordination between patients and healthcare providers, reinforcing my commitment to operational excellence and confidentiality.
Additionally, as an IT graduate, I am proficient in Microsoft Office and highly tech-savvy, which allows me to stay current with emerging trends and technologies in the healthcare field. My technical skills enhance my ability to streamline processes and adapt to evolving industry demands.
I am enthusiastic about the opportunity to bring my skills and passion to your organization. I look forward to discussing how my background, experience, and commitment to excellence can contribute positively to your team and make a meaningful impact.
My Skills and Competencies
Social Media Management
Medical Virtual Assistant
Data Entry
Content Creator
Certificates
My Experience and Education
2023
-
2024
Omega Healthcare
(Healthcare Executive)
In my role as an Appointment Scheduler and Provider Indexing Specialist, I
manage the indexing of provider orders into the system and coordinate patient appointments
based on this order. I ensure that provider orders are accurately recorded and organized, then
proactively contact patients to schedule their appointments in alignment with the indexed
order. My responsibilities include maintaining up-to-date scheduling information, addressing
patient inquiries, and providing excellent customer service to facilitate a smooth appointment
process. Strong organizational skills and effective communication are key to my role in ensuring
efficient scheduling and provider management.
2022
-
2023
Teletech
(Customer Service Representative)
As a Customer Service Representative specializing in benefits and claims, I assist
patients in understanding and managing their healthcare benefits. My role involves verifying
and explaining insurance coverage, processing benefit requests, and addressing inquiries related
to claims. I ensure accurate and timely resolution of issues, collaborating closely with patients
and insurance providers to facilitate a smooth claims process. My strong communication skills
and attention to detail enable me to deliver exceptional service and support.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.