2017
Bachelor of Science in Business Administration Major in Marketing
Rizal Technological University
More Info About Me
25 years old, live at Sta. Ana, Manila. I have 5 years of working experience. 2 years of Social Media Manager Experience.
My Skills and Competencies
Customer Service Support
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2020
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June 2022
Outlet of Originals 13k followers https://www.facebook.com/outletoforiginals
(Social Media Manager)
Communicate with followers, respond to queries in a timely manner and monitor customer reviews
Responsible for responding to comments and creating content.
Building good customer relationship so that the sales will increase
2020
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May 2022
Trendy Dress and Tops 4k followers https://www.instagram.com/trendydressandtops/
(Social Media Manager)
Communicate with followers, respond to queries in a timely manner and monitor customer reviews
Responsible for responding to comments and creating content.
Building good customer relationship so that the sales will increase
2020
-
June 2022
Freelance
(Facebook Ads Manager)
Optimize campaigns to assure the lowest possible cost per result;
Constant checking of Facebook ad campaigns to guarantee that they are running properly;
Build, run, and scale Facebook ad campaigns (upload content, audience building, adjusting ad settings, etc.);
Continuous development and improving knowledge of Facebook tools for building campaigns, audiences, conversion tracking, etc;
2022
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June 2022
Global Payments Process Centre Inc
(Dispute Quality Analyst I)
• Monitors, evaluates, and scores a specified number of calls, and cases that were resolved each month for all of the advocates/analysts in order to provide an overall assessment of the team.
• Helping with the improvement and betterment of the process by means of suggesting new strategies/ways on how to have a good quality of work
• Presenting the monthly performance report of the team to the line managers
• Facilitating team meetings regarding the chargeback process
2021
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2022
Global Payments Process Centre Inc
(Dispute Analyst Level II)
• Investigate and resolve second level financial disputes within the various card schemes rules and regulations and the company operating procedures.
• Second level of escalation from merchant
• Review and process miscellaneous fees received from issuers to clear the variance if and when assigned.
• Reaching out to issuer for possible recovery of the debit that was charged to our merchant.
• Raised observe trends arising from chargeback activities and suggest possible solutions to correct the situation which can help improve services and build better relationships with customers.
2019
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2021
Global Payments Process Centre Inc
(Dispute Analyst Level I)
• Investigate and resolve first level financial disputes within the various card schemes rules and regulations and the company operating procedures.
• Process incoming correspondences from merchant to issuers including case matching and creation to ensure timely resolution of cases
• Perform fulfillment of retrieval request, including case matching, legibility checks and other requirements to avert potential disputes
• Keep abreast with Card Scheme Rules and Regulations and its practical application to ensure all opportunities of perusal are used to avoid losses to merchants or Global Payments.
• Assist merchants with card acceptance education were possible to limit their dispute exposure.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.