2011
Bachelor of Science in Nursing
Saint Francis of Assisi College
More Info About Me
To find a challenging and rewarding career so that I may grow professionally. I am seeking a position that will develop my skills and capability while offering the chance for career advancement.
My Skills and Competencies
Social Media Manager
Customer Service
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2022
Valor Global
(Collections Specialist)
• Provide personalized customer service by responding to the needs of the customers
• Provide payment arrangements to the customers to manage their bills.
• Explaining the charges that were applied to the bill.
• Processing payments over the phone.
2018
-
2020
Orient Capital Ventures Inc.
(Customer Support Agent)
• Handles and resolves customers issues over the phone
• Provide quality and accurate service towards business partners
• Accomplishes targets in terms of handling time, priority set with the department and any SLA provided
• Gives feedback and suggestion to superior for issues and procedures.
2015
-
2018
Personiv
(Process Executive, QA Specialist)
• Evaluate and Monitor call handling and agent behavior for progress-Motivate the trainees/agents
• Provide floor support
• Attends calibration sessions
• Meets the required number of audits-
• Provide accurate judgment on audits
• Evaluates calls based on the QA form
My Services
Social Media Management
Focuses on increasing brand awareness through the effective use of social media.
Customer Service
Responsible for managing various customer issues depending on account assignment.
Content Creator
Responsible for creating, reviewing and editing content for the company.