2008
BS Computer Science
AMA Computer College
More Info About Me
To obtain employment as a Virtual Assistant. Bringing 10+ years’ hands-on experience in handling inbound and outbound calls for information and providing tier one support to customers. Poised to use exceptional skills in handling admin tasks and scheduling duties to ensure smooth office procedures.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2009
-
2013
TELUS Interational
(Back office Representative)
Provisioning order requests from small to medium businesses by
adding calling features on their telephone lines.
2013
-
2015
ALTA Resources (Anthem Blue Cross Blue Sheild)
(Inbound/Outbound Representative)
Researches customer information utilizing appropriate systems,
policies, regulations, procedures and other reference materials to effectively respond to
and resolve customer issues.
Elevates sensitive customer requests when necessary.
Comply with State and Federal regulations and mandates, which are continually
changing, thus creating a very dynamic environment, candidate is responsible to take
initiative to stay current on policies and procedures required to support the customer and
to ensure compliance.
2015
-
2021
T&DR
(Senior Sales Manager)
Cultivating solid relationships with major customers to ensure a
continuous flow of sales revenue.
Identifying promising prospects through cold-calling, networking, and customer referrals.
Ensuring that all sales administration and customer service activities run smoothly.
Providing overall guidance to newly-recruited Sales Representatives.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.