2019
Bachelor of Science in Industrial Technology major in Computer Technology
Negros Oriental State University
More Info About Me
Hi there, I am Christian Dave S. Alquisola, I am an experienced customer service representative and worked in the call center industry for more than 10 years. I have enough experiences when it comes to communication, data entry, product knowledge, web research and leadership tasks. I have also experience in Social media management. I am an expert when it comes to talking with my clients and other representative from different companies on the phone by doing outbound calling, it is where I spent my entire years working in the call center industry. I am also a responsible mentor which I help employees grow and become successful on their career. I have enough certificate of awards for being one of the top agents who contributed outstanding performance for the company. I am a graduate of Bachelor of Science in Industrial Technology major in Computer Technology. I am Tech savvy, I can easily learn new technologies. I am very eager to learn and always open to new challenges. In my previous roles, I’ve demonstrated a quick learning ability, and I am excited about every opportunity to expand my skills and knowledge to any positions. I am always hungry for career growth. I believe that by mastering my skills, I can make significant contributions to the team and support the company’s objectives.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Customer Service
Video Editor
Certificates
My Experience and Education
March 2013
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December 2023
Qualfon Inc.
(Customer Service Representative)
-Client Communication
-Call Handling
-Customer Retention
-Web Research
-Technical Support
-Shipment Tracking
-Refund Processing
-Escalation Calls
-Escalation Emails
-Client Billing Management
-Ticket handling
-Porting In and Porting Out Phone Numbers
-Inbound sales
-Outbound sales
-Data Entry
October 2021
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January 2022
Qualfon Inc.
(Operations Mentor)
-Leadership Development
-Set Goals with Mentee
-Advise the Mentee
-Performance Tracking
-KPI Monitoring
-Improve employee skills
-Discuss Company's Mission and Vision
-Encourages Knowledge sharing
-Increase engagement rates
April 2022
-
Decemeber 2022
Maricor's Garden Facebook Page https://www.facebook.com/Flowerhub1960
(Social Media Manager)
-Social Media Management
-Social Media Marketing
-Branding
-Content Creation
-Copywriting
-Engagement
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Customer Service
Communicating with US based clients over the phone about their concerns and product related transactions.