2021
Bachelor of Arts in Communication
Tarlac State University
More Info About Me
Energetic and enthusiastic with expertise in Customer service and Technical support for almost 6 years. A self-motivated and organized individual with 2 years of experience in leadership as a Quality Analyst. I have transitioned into freelancing as a Virtual Assistant and I am ready to be at your service!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Customer Service Expert
Leadership
Certificates
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My Experience and Education
December 2022
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December 2023
Fernway VR
(Guest Communication Expert)
Responding promptly to guest inquiries, messages, and reservation requests.
Providing detailed information about the property, amenities, and local attractions.
Addressing and resolving guest concerns, complaints, or issues effectively.
Collaborating with maintenance and cleaning teams to address property-related concerns.
Encouraging guests to leave positive reviews and feedback.
Responding professionally to both positive and negative reviews
2022
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2022
Pursue Hospitality - Remote
(Virtual Assistant)
-Provided response to all incoming Guest communications that are received on Airbnb or booking.com using Guesty Tool
-Handled all incoming repair and maintenance calls, cleaners, and guests' concerns by solving the issue
-Managed turnover cleans and effectively communicates with housekeepers.
-Performed detailed data entry for all things related to the role
-Responded to guests' reviews on Airbnb
2021
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2021
RMS Collect - Clark, Philippines
(Senior Customer Service Expert)
-Corresponded with customers to resolve billing and phone service issues Assisted customers with placing orders, and managing their phone service accounts
-Processed payments, credits, and returns
-Offered new promos to customers on every call
2021
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2021
Wyndham Destinations - Clark, Philippines
(Vacation Guide Expert)
-Assisted with different requests from our owners, mostly managing resort reservations Provided world-class customer service to
-Maintain a good relationship with our owners
-Helped customers with maximizing the value of their ownership and enjoy exceptional vacation experiences
2017
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2019
Iqor - Clark Philippines
(Quality Analyst)
-Evaluated agent’s phone calls
-Provided coaching sessions to agents
-Conducted call calibrations with agents, supervisors, and clients
-Produced reporting based on audits and offered suggestions, job aids, and training materials for the improvement
-Handled escalation phone calls
2015
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2017
Iqor Philippines
(Customer Service Representative)
-Assisted customers with their billing concerns and phone device inquiries
-Performed troubleshooting with any related phone service concerns
-Managed customer’s accounts depending on what they requested
-Ensured first-call resolution and provided great customer service on every call
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.