2014
Bachelor of Science in Information Technology
Tertiary Level
More Info About Me
N/A
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2023
FIS Global Solutions Philippines, Inc
(Technical Support Specialist)
● Provide support to the Debit and Credit financial institution's clients who use the FIS Platform such as providing a temporary password for them to login into FIS Website and Tools.
● Walk through the clients how to locate, update and add the member's account in the system.
● Used SNOW tools, Mocha Client (Mainframe), and other FIS Tools, ServiceView Plus
● Generate reports, conduct an investigation for missing payments and misapplied payment
● Locate the tracking number for the Card order and provide the status of the card order
2020
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2022
TATA Consultancy Services
(Senior Process Associate 2)
•Verify patients’ information for a third-party insurance company through a web portal or via phone.
•Responsible for ensuring that all account information is updated correctly in the system.
•Work as a senior process associate for a business-to-business transaction in a work-from-home setup.
2018
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2019
Sykes Inc. Asia
(Shipping and Refunds Escalation)
•Worked as Technical Support Associate for Google Escalations Team
•Provided support through chat and emailed customers, regarding the status of their escalations.
•Briefed customers about the process of their shipping and refund requests.
•Provided excellent customer service by maintaining a positive and professional attitude when answering and resolving customers’ issues.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.