2021
Senior High School Humanities and Social Sciences
Davao Doctors College
More Info About Me
Hello! I'm Chris Nichole Gallar, a 21-year-old from Davao City, Philippines, ready to embark on a new professional journey.
With experience as a Billing Specialist at Transcom Asia, I've developed valuable skills in customer service and sales. However, I'm now seeking a shift to non-voice online roles where I can leverage my expertise in a different capacity.
In my previous role, I excelled in handling billing inquiries, providing solutions to customer issues, and multitasking effectively. Now, I'm eager to apply these skills to a new challenge and explore opportunities in non-voice online jobs.
Driven by a desire for growth and new experiences, I'm excited about the possibilities that lie ahead and am ready to make a positive impact in a new role.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Fb Ads Specialist
Certificates
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My Experience and Education
2021
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2023
Transcom Asia
(Billing Specialist)
In billing I handle calls from customers who have bill disputes, asking for
refunds and credit. I also specialized in sales where I pitch our services to customers like
internet, cable, mobile, telephone, and home security.
-Answers billing inquiries
-Provides warm and friendly service
-Provides solutions to customer issues when it comes to bill disputes, refunds, and credit
-multitasking
2023
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2024
Avas Flowers
(Sales Representative)
As an Inbound Sales Associate at Avas Flowers, I was responsible for handling
inbound calls with warm and attentive approach. Understanding customers’ needs and guiding
them to the perfect floral arrangements and gifts. Seizing opportunities to upsell additional
products and service to enhance their experience. Processing orders accurately and efficiently
while ensuring every detail is capture. Addressing customer inquiries and concerns promptly,
and ensuring their satisfaction.
February 2024
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February 2024
Vintage Mama
(Content Creator)
Content Creation
Emails: Develop engaging and persuasive email campaigns, including promotional
offers, newsletters, and transactional emails.
Blogs: Write and publish blog posts that align with the brand’s voice, attract readers,
and drive traffic to the website.
Utilize ActiveCampaign:
Campaign Management: Create, schedule, and manage email marketing
campaigns using ActiveCampaign, ensuring they reach the target audience
effectively.
Automation: Set up and maintain email automation workflows for tasks like welcome
sequences, follow-ups, and re-engagement campaigns.
Segmentation: Use ActiveCampaign's segmentation tools to tailor messages based
on customer demographics, behaviors, and engagement levels.
Leverage ChatGPT:
Content Ideation: Use ChatGPT to brainstorm ideas for blog topics, email content,
and promotional strategies.
Drafting and Editing: Generate drafts of blog posts and email content with
ChatGPT, then edit and refine them to fit the brand's style and message.
Personalization: Utilize ChatGPT to create personalized content based on customer
data and preferences
SEO Optimization: Incorporate relevant keywords and SEO best practices in blog
content to improve search engine rankings and drive organic traffic.
Email Best Practices: Follow best practices for email marketing, including crafting
compelling subject lines, optimizing for mobile, and adhering to spam regulations.
February 2024
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August 2024
Wits Sweets and Savories
(Data Entry Specialist)
Input Data: Accurately enter data related to inventory, orders, customer information,
and sales into the company’s database.
Update Records: Regularly update and maintain data records to ensure accuracy
and completeness.
Data Verification:
Check Accuracy: Review and Verify data entries for errors or discrepancies before
finalizing records.
Data Management
Organize Files: Manage and organize electronic and physical files to ensure efficient
retrieval and storage.
June 2024
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July 2024
Stone Creek Roofing and Solar
(Appointment Setter)
Generate Leads:
Prospect Outreach: Identify and reach out to potential customers through various
channels, such as phone calls, emails, and online platforms.
Qualify Leads: Assess potential customers’ interest and eligibility for solar solutions
based on their needs and criteria.
Schedule Appointments:
Set Up Meetings: Arrange appointments for sales representatives to meet with
prospective customers or conduct consultations.
Confirm Appointments: Send confirmation messages or calls to ensure customers
are aware of their scheduled appointments and any necessary preparations.
Customer Communication:
Provide Information: Offer basic information about the solar services and the
appointment process to potential customers.
Answer Inquiries: Address any questions or concerns customers may have about the
appointment or the solar services provided.
Collaborate with Sales Team:
Coordinate with Sales: Work closely with the sales team to understand their
scheduling needs and provide them with qualified leads.
Share Feedback: Provide feedback to the sales team on customer interactions and
any issues encountered during the appointment setting process.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.