2014
Bachelor of Science in Computer Science
New Era University
More Info About Me
I am a reliable professional freelancer with over ten years of experience in the solar and medical industry collectively, supporting top companies (United Healthcare, Better Earth Inc., Demand Construction) in their operations. Known for my autonomy and ability to work effectively in remote environments, I excel at managing projects and optimizing processes to ensure timely and efficient outcomes. My strong work ethic and commitment to delivering high-quality results make me a valuable asset to any team.
My Skills and Competencies
Workflow Automations
Appointment Setting/Calendar Management
Professional Communication
CRM Management
Data Entry
Organizational Skills
Certificates
My Experience and Education
2024
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2024
Demand Construction
(Director of System and Process)
Optimizing operational workflows and systems to enhance efficiency in project execution and resource management. This role involves analyzing current processes related to installation, maintenance, and customer service to identify improvements. Lead cross-functional teams in implementing best practices, ensuring compliance with industry standards, and integrating innovative technologies. Ultimately, the director aims to streamline operations, reduce costs,
and support the company’s mission of delivering sustainable energy solutions.
2020
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2024
BETTER EARTH
(Project Review Manager)
● Ensure project viability and reliability throughout the entire company's pipeline
● Deals sold are solar deals in the United States
● Remote Work
2019
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2020
Optum Global Solutions
(Communications Trainer)
As a Communications Trainer at Optum Global Solutions, I specialize in equipping teams with the skills to effectively communicate with elderly clients, providing compassionate and clear technical assistance. My training programs focus on building empathy, simplifying complex information, and ensuring a positive customer experience for senior clients. I am dedicated to improving communication strategies that enhance understanding and support for the elderly, particularly in navigating healthcare technology.
2018
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2019
Optum Global Solutions
(Healthcare Advocate)
As a Healthcare Advocate, our role involves supporting elderly individuals as they navigate the Medicare process. We help them understand their coverage, assist with claims submissions, and connect them with customer support when needed. Essentially, we are their go-to person for making sense of Medicare, ensuring they receive the benefits they deserve, and empowering them to make informed healthcare decisions. It's all about providing compassionate support and guidance to enhance their overall healthcare experience.
My Services
Automation Specialist
Experienced Zapier Automation Specialist
CRM Specialist
Sunbase, Insightly, Monday, SubcontractorHub, and Core365
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Graphic Designing
I approach each design with professionalism, attention to detail, and a passion for visual storytelling.
Testimonials
Growth Hacker Award from Better Earth
"...has grown a team that is very small into a robust department. Constantly focuses on system improvements, process improvements, removes ego from the picture, always acknowledges when something is broken or needs improvement, calls out issues, gives so much good feedback..."
https://www.facebook.com/100000100412379/videos/1174287430120815/