2018
Science Technology Engineering Mathematics
AMA Computer College
More Info About Me
Learning Driven, Solution-Oriented, and highly dedicated Customer Support with 3+ years combined experience. Skilled in providing excellent customer assistance and building a good relationship for both parties, seeking to contribute my knowledge to the company to meet its goals and expand my experience in Customer Service and VA-related field.
My Skills and Competencies
Social Media Management
Amazon Expert
Data Entry
Content Creator
Certificates
My Experience and Education
2020
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2022
Sutherland Global Services
(Technical Support Representative)
• Provides outstanding customer service through effective and timely resolution of various customer inquiries and concerns
• Builds customer loyalty and value through effective account management, identifying and providing offers for appropriate additional products, features, and services, and collecting past-due balances.
• Uses resource documentation for reference and the automated and training tools provided to deliver exceptional customer service.
• Meets department productivity and quality standards. Appropriately disburses adjustments and account credits in accordance with company policy
2019
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2020
Harte Hanks
(Technical Support Representative)
Provide troubleshooting for customers’ login credentials. Assisted with troubleshooting software. Filed reports, gathered information, and performed research Deep knowledge of OS and the product.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Expert
I help you, from listing creation to product research, competitor analysis and Amazon listing optimization.