2017
Bachelor of Science in Geology
Negros Oriental State University
More Info About Me
Through the years of my experience, I am able to give extensive and expert actions to the task being assigned to me. I'm equipped with the right skills in customer service, social media management, and administrative skills. My goal is to build a strong relationship with my client by giving exceptional support and completing tasks with excellent quality.
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2022
ECEntreprises Group Manila Inc.
(Team Lead)
• Created team reports.
• Provided result and engaged with clients
• Served as the first point of contact for escalations.
• Performed skills assessment and QAs
• Trained new hires
• Performed daily quality checks to ensure high level of work quality and productivity.
• Conducted timely coaching/feedback to staff for performance improvements.
• Managed team attendance.
2021
-
2022
ECEntreprises Group Manila Inc.
(Customer Service Representative)
• Responded to customer questions via email and chat
• Followed communication “scripts” when handling different topics
• Identified customers’ needs, clarify information, research every issue and provide solutions
and/or alternatives
• Built sustainable relationships and engage customers by taking the extra mile
2019
-
2021
Remotasks
(Tasker and QA)
• Analyzed and annotated images by drawing a shape or mark a region of an image and applying necessary and accurate labels.
• Ensured quality meets the quality standard set by the client
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.