2016
Bachelor of Science in Business Administration
Pangasinan State University
More Info About Me
I’m a Customer Service Representative with 6 years of experience in the BPO industry, helping customers with patience, empathy, and a strong focus on problem-solving. I enjoy connecting with people and making their experience as smooth and positive as possible.
Outside of work, I’m very family-oriented and love spending time with my loved ones. Whether it's trying out new places to eat, going on little adventures, or just hanging out at home, I value those simple moments the most. I also enjoy singing karaoke with friends and, from time to time, you might catch me dancing—just a little!
I believe in enjoying life while continuing to grow both personally and professionally.
My Skills and Competencies
Customer Service
Content Optimization
Keyword Research
Local SEO
Active listening
Problem solving
Adaptability
Data Entry
Certificates
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My Experience and Education
2021
-
2025
TTEC INC.
(Customer Service Representative)
As a Customer Service Representative with 4 years of experience in chat support, I have gained extensive knowledge in handling various customer concerns, providing accurate information, and ensuring customer satisfaction. My role primarily involved managing general inquiries through live chat, troubleshooting issues, and assisting customers with product or service-related questions. I also have experience making outbound calls for follow-up purposes, ensuring that any outstanding issues are addressed and customers are kept informed.
2018
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2021
Startek
(Customer Service Representative)
As a Customer Service Representative specializing in port-in support at Startek, I provided end-to-end assistance to customers transferring their phone numbers from previous service providers. My primary role involved ensuring a smooth and efficient porting process while delivering excellent customer service and support.
2014
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2015
Mcdonalds
(Crew Member)
Worked as a part-time Service Crew Member while attending college, delivering quality service and maintaining high standards in a fast-paced, team-oriented environment.
My Services
Data Entry
Data entry converts information into organized digital records, ensuring accuracy, accessibility, and efficiency.
Customer Service
Delivering exceptional customer experiences is at the heart of every successful business. I provide professional Custome
Content Optimization
Content optimization enhances digital content for SEO, engagement, and audience reach with text and visual improvements.
Keyword Research
Finding high-impact keywords to improve SEO, drive traffic, and connect content with the target audience.
Local SEO
Optimizing online presence for local searches to connect businesses with nearby audiences and increase traffic.
On-page SEO
On-page SEO optimizes website content, structure, and elements to improve search rankings and user experience.
Off-page SEO
Off-page SEO strengthens online authority and drives traffic through link building and external engagement.