2017
Accountancy
AMA Computer Learning Center
More Info About Me
I work as a Researcher for a ticket reselling company, where I track ticket prices, analyze market trends, and find good deals in the resale market. On the side, I’m also a Coordinator in commercial real estate, helping find property owners who might be interested in selling their commercial spaces.
Before this, I worked in lead generation, connecting business owners with potential clients, and spent five years in customer service, helping customers with their concerns while working with brands like American Express and General Motors.
My Skills and Competencies
Social Media Management
Shopify Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
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2025
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(Ticket Puller)
Identify individuals selling their tickets for concerts, events, and theater performances.
Negotiate deals to secure tickets at the best possible prices.
Monitor market trends, ticket demand, and pricing fluctuations.
Maintain a database of ticket sellers and track transactions.
Communicate with sellers efficiently to ensure smooth transactions.
2023
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2025
Rosewood Group
(Coordinator)
Identify property owners interested in selling commercial properties.
Reach out to brokers and property owners to generate leads for warehouses, office spaces, and other commercial properties.
Conduct emails to assess seller interest and gather property details.
Build and maintain a database of property owners, brokers, and leads.
Implement follow-up strategies to nurture leads and convert them into potential sales opportunities.
Collaborate with the acquisitions team to ensure a smooth transition of qualified leads.
2022
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2022
American Express
(Customer Care Professional)
• Resolved all customer queries and followed established procedures as appropriate, providing alternatives. Applied superior service call handling skills to ensure the best possible solutions and First Call Resolution for Card Members.
• Adhered to quality and compliance guidelines.
• Documented necessary account information and offered custom solutions that benefited the customer.
• Grew and nurtured customer relationships on every interaction, resulting in measurable customer value.
• Delivered extraordinary results measured by customer satisfaction, effectiveness, efficiency, and quality.
• Highlighted issues through feedback and recommended changes in workflows, procedures, and service levels based on customer demands to meet their needs and ensure quality service was given at all times.
• Demonstrated the ability to make quick decisions and respond to customer inquiries. • Assisted customers in setting up fraud investigations.
• Accommodated customers in setting up dispute investigations.
• Recommended promotions that customers may be interested in.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Shopify Expert
Customize Your Store With Our Website Builder.