2014
Bachelor of Industrial Technology Major in Computer Technology
Bulacan State University
More Info About Me
Providing quality results for every task given to me.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
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2022
EMAPTA Versatile Services, Inc.
(Disclosure Specialist)
▪ Disclosing Initial CD, CD and LE re-disclosure.
▪ Reviewing and validating all disclosure related documents.
▪ Analyzing current changes to be fit for the Disclosures, and to make it proceed to the next milestone.
▪ Able to follow checklists, regulations, compliance, TILA-RESPA and HUD-1 Policy, and federal/state law.
▪ Providing accurate disclosure to the borrower.
▪ Providing accurate Change of Circumstance for the team.
▪ Adjusting fees, and correcting information.
▪ Coordinating with the Escrow Company, Broker and AM for necessary changes for the loan before disclosing.
▪ Actively communicating with all of the concerned team members in the Philippines and U.S., especially if there is an escalation or further review regarding with the loan.
▪ Task given above is not limited depending on the situation.
2019
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2020
Converge ICT Solutions. Inc.
(IT Service Desk Analyst)
▪ Provide technical support; answering support queries via phone, email and chat.
▪ Gathering, and verifying user’s credentials.
▪ Creating, updating, routing, monitoring and chasing request, and incident tickets using the Open Ticket Request System.
▪ Performs basic to intermediate remote or blind network troubleshooting using Solarwinds Orion, MRTG and TNMS for Edgecore, Zyxel, and Coriant switches.
▪ Network Management for Huawei, ZTE and Fiberhome modems, and for back-up NMS we are using AVsystem.
▪ View, and modify accounts through IBAS and BSS.
▪ Coordinate on-site concern to the field support unit both NCR and Regional.
▪ Escalate major incident and unresolve incident to the concern group or to the higher ups.
2018
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2019
WIPRO Limited
(IT Service Desk Analyst)
▪ Provide technical support; answering support queries via phone, email, and chat.
▪ Identifying the issue and categorizing/prioritizing the incident reports, and escalated issues.
▪ Gathering, and verifying user’s credentials.
▪ Creating, updating, routing and chasing requests and incident tickets using the Service Now ticketing system.
▪ Creating, and modifying application accounts.
▪ Provide access PINs for the Printers.
▪ Configuring Microsoft Outlook accounts.
▪ Modifying, and setting up accounts in Active Directory.
▪ Performs remote troubleshooting, installation of applications/hardware drive, and repair to the user/client desktop via Citrix, MSRA, and external domain.
▪ Provide support for in-house mobile operating systems, and applications for Samsung, iPhone, and Surface Pro.
▪ Communicate to the other resolver groups, and vendor support to prioritize a request or an incident.
▪ Take ownership, and proactively dealing with the issues.
▪ Monitoring Medical application servers, and outages.
▪ Escalate unresolved problems or issues to Level 2 support.
2016
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2018
Incenter Solutions– Philippine Branch
(Process Analyst)
▪ Reviewing and validating mortgage loan documents.
▪ Familiar and Following with TILA-RESPA and HUD-1 Policy.
▪ Able to follow checklists, regulations, compliance, and federal/state law.
▪ Able to determine tolerance cause, and discrepancies of fees.
▪ Reviewing NMLS license of Brokers and Lending companies.
▪ Knowledgeable in US mortgage documents and most of the financial documents related to the US mortgage process.
▪ Able to compare/disclose the transition of fees from Loan Estimate to Closing Disclosure Consummation.
▪ Auditing Documents and fees from Loan Estimate to Post Closing Disclosures.
▪ Reviewing and validating mortgage loan documents.
▪ Actively communicating with the U.S. counterparts, and Loan Processors for further assessment of the loan process.
▪ Auditing production, and daily reporting.
2015
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2016
Printing Industries Association of the Philippines Inc
(IT Staff)
▪ Provide on-site technical support .
▪ Responsible for the maintenance of the computer hardware and peripherals of the secretariat office.
▪ First line of contact for IT related concern.
▪ System, Website, and Network administrator via CPANEL.
▪ Data management of all the members/client’s transactions.
▪ Designing event/marketing materials, and back end support for the Editor-in-chief of the association’s magazine.
▪ Photographer for the Philippine Printer Magazine.
▪ Responsible for the information back-ups of the company.
▪ Reporting IT concerns in every board meeting.
▪ Directly reporting to the President, and Secretary General
▪ Directly contact/meet clients for business proposals.
2015
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2015
Datahold PH (CloudManila Phils, Inc.)
(Data Analyst)
▪ Data mining using the CRM database
▪ Data Management using Apteco Faststats, and Foxpro.
▪ File conversion of HTML and XML
▪ UI/UX website tester, to identify the bugs of the website.
▪ Transferring files through a secured FTP system.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
WordPress Expert
Provides assistance with WordPress-related tasks remotely.