2015
Bachelor of Secondary Education major in English
University of Southeastern Philippines
Freelancer's Overview
Hi, I’m Cheryl! I've been working different niche in 9 years. I’ve been passionate about being a Virtual Assistant and I can say I am already well-equipped to have this kind of position as a freelancer.
I would describe myself as flexible, goal-oriented, confident and responsible to every task I am given. I am a woman who values integrity and honesty at work. I can help you in your daily operations and schedules.
My Skills and Competencies
Social Media Management
Customer Service
Data Entry
Healthcare Receptionist Duties
Certificates
My Experience and Education
2024
-
2025
POP ON VENEERS
(Customer Service Representative)
-Worked as a customer support in a US-based company
-Assisted customers through emails using Gorgias
-Handled inbound and outbound calls
-Skilled in Gorgias, Shopify, Jivetel, Google Suite
2022
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2023
ResolvedCX
(Virtual Assistant - Phone Coordinator)
-Worked in a mental healthcare company
-Handled inbound and outbound calls
-Processed medical records, prescription refills, account upgrade/cancellation
-Appointment scheduling with care counselors, therapists
2021
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2022
Awesome CX
(Customer Service Representative (Email and Chat Support))
-Worked in an eCommerce US-based company
-Responded to customer’s requests through email and live chat
-Skilled in Zendesk, Netsuite, Data Entry, Google Suite,
Management, MS Teams and Slack
2018
-
2020
CCClass Online Inc.
(Online English Teacher)
Taught Daily and Business English to Chinese young professionals and adults
2016
-
2018
Immanuel School of Davao
(Teacher)
An English and Filipino teacher of Junior and Senior high school students
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry/Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Support
Promote companies' products and services by developing copy for websites, social media, marketing materials.