2014
Bachelor Of Science in Hospitality Management
La Salle University Ozamiz City
More Info About Me
Hi, I’m Cheryl. I am a work driven individual. Taking pleasure in helping others. Always get the Job done. True to the promise of always providing quality service.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2023
US based Accounts Happy VA, Happy Clients
(Virtual Assistant /Appointment Setter/ Admin Assistant/ Sales Representative)
- Set Appointment , hard outbound calls, call at least 100 leads per day.
-Remind clients and US Veterans for appointments and payments due through text,call and emails - Update End of day Reports and send to clients
- Response to Emails and inquiries.
2019
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2021
Teleperformance Inc.
(Account Supervisor / US Based Accounts(Call Center) Pre-enrollment Department Customer Service Representative/ Billing Department)
-Receive call escalations, take supervisory calls - Set expectations, set processes to de-escalate concern -analyzing the problems and rationally think of solutions that benefit both members and clients
2014
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2018
Education Ministry Superintendent's Secretary Religious of the Virgin Mary
(Education Ministry)
- Handling outgoing and incoming calls , emails and communications
- Keeping School Heads updated in all school calendars and DepEd Memorandum throughout the school year
- keeping and organizing files both soft and hard copies
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.