2020
Accountancy, Business and Management
Asian College of Technology
More Info About Me
I am a 23-year-old working as a Customer Service Representative for more than 3 years in a telco account and e-commerce platform. I was a subject matter expert before I left the BPO industry, and I am currently working with an e-commerce brand as VA/CSR.
My Skills and Competencies
Social Media Management
Bookkeeping Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2025
Talentpop
(VA/CSR)
Handle customer inquiries via phone, chat, email, and SMS
2022
-
2023
Tech Mahindra
(Back-office Support, promoted to Subject Matter Expert (Voice Account))
Handle implementation delays for migrating customers, handle customer
escalations
2020
-
2022
Concentrix
(Technical Support Representative)
Handle customer inquiries and troubleshooting assistance via phone for
internet, cable, landline, and mobile issues
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Bookkeeping Expert
Full responsibility for managing the day-to-day accounts function ensuring Sage and Xero are accurate and up to date.