2019
Bachelor of Secondary Education Major in Science
Western Philippines University
More Info About Me
A highly competent and experienced Customer Service Representative and a Virtual Assistant, I provided efficient services and took care of my clients or customers' concerns. I have a knack for problem solving and work well independently and with little oversight. I am known for being passionate with my work, trustworthy, responsible, and a quick learner.
My Skills and Competencies
Social Media Management
Amazon Expert
Data Entry
Content Creator
Real Estate Cold Caller
Telemarketing
Customer Service Representative
Certificates
My Experience and Education
2019
-
2021
Sitel
(Amazon Customer Service Representative)
(Inbound calls and Outbound Calls) - Assisting customers about product availability, Processing Refunds, Tracking a package and available services such as subscription to be a prime member and cancelling prime membership.
2019
-
2021
Sitel
(Worldpay Customer Service Representative)
(Inbound calls only) a front line support for clients/customers that ensures customers are satisfied with the services that they can get with Bank details for Credit card and Debit card.
2019
-
2020
Sitel
(Macy's Customer Service Representative)
(Inbound calls, Outbound Calls, Chat and Email) -providing helpful information and responding to complaints regarding to a product that they received.
-Placing an order for the customer
- Tracking a package
-Process a Refund for items that are Damage or Not received.
March 2023
-
December 2023
Surfcat Marketing
(Admin Assistant)
Handling incoming and outgoing emails, letters, and calls, and responding to inquiries on behalf of the organization.
Assisting customers or clients with inquiries, resolving issues, and ensuring a positive experience.
March 2023
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February 2024
Online Casino
(Telemarketer/Cold Caller)
Find prospects, follow sales leads, discuss terms with potential players, and convince them to play again on website.
Achieving specified targets or quotas daily set by the client by converting leads into sales or player.
Recording details of customer interactions, inquiries, and outcomes in a spreedshet or excel for tracking and follow-up purposes.
February 2024
-
March 2024
Garage Door US
(Dispatcher)
Tracking the status and progress of technicians work to ensure timely completion and customer satisfaction.
Assigning tasks, routes, or assignments to technicians, based on schedules, availability, and priorities.
Documenting details of works of techicians in logs or dispatching software for reference and reporting.
My Services
Cold Calling
Reached out to potential clients initiating conversations to conveyed the services we offer.
Customer Service Representative
I help you, from chatting, sending email and answering or calling customers .
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Telemarketing
find prospects, follow sales leads, discuss terms with potential player, and convince them to play on website.
Dispatcher
Responsible for coordinating with customers, providing tecnicians to fix their garage door/gates.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Expert
I help you, from listing creation to product research, competitor analysis and Amazon listing optimization.