2021
Diploma in Technical Analysis
Asia Metropolitan University
Meet Cherry, your Business Boosting Buddy!
Howdy, I'm Cherry. For a decade, I worked as a Customer Support Executive and Sales Professional at F1 Academy of Technical Analysis in Kuala Lumpur, Malaysia. This role allowed me to build strong client relationships and provide top-notch service. I also got the chance to create engaging emails and persuasive copy that boosted engagement and conversions. This experience sparked my interest in Social Media Management, leading me to pursue additional courses and training.
I hold a Bachelor's degree in Computer Science earned in 2002, which laid the foundation for my diverse skill set. Now, I'm eager to share my expertise, collaborate, and support others in their endeavors. If you have any questions or need assistance, please reach out. Let's connect and explore new opportunities together!
My Skills and Competencies
Sales
Lead Generation
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2015
-
2025
F1 Academy of Technical Analysis
(Customer Support Executive/ Sales)
1. Respond to customer inquiries, complaints, and requests through various communication channels (phone, email, chat, etc.).
2. Provide accurate information and assistance to resolve customer issues promptly.
3. Set and meet or exceed sales targets and goals established by the organization.
4. Maintain a sales pipeline and follow up on leads to convert them into sales opportunities.
5. Maintain accurate and up-to-date customer records, including interactions and sales activities
6. Address customer complaints or issues in a timely and satisfactory manner, ensuring customer retention and satisfaction.
2008
-
2014
PELCO 3
(Teller)
Accept payment from consumers
My Services
Canva Wizzard
Transforming concepts into eye-catching designs for a standout visual presence.
Sales
Genuine connections, effective solutions—let's achieve goals together!
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.