2006
Bachelor of Science in Hotel and Restaurant Management
Philippine Women’s University
More Info About Me
I'm a goal-oriented person. I've handled a range of customers for businesses including BPOs, hotels, and ESL programs. I'm fast to pick up new information, and I'm always willing to help people. I'm also passionate about enhancing my knowledge and skills.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Google Workspace
Calendar Management
Certificates
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My Experience and Education
2019
-
2022
Engoo
(ESL Tutor)
Teaching English to non-native speakers.
I make sure my learners have a positive experience and have fun in class.
2013
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2019
Solaire Resort and Casino
(Server)
Serviced guests with order requests in a timely, professional, and friendly manner.
Utilized excellent menu knowledge to help customers and, where possible, upsell menu items.
I was also in charge of cashiering and making sure the sales report was all accurate.
2010
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2012
Resorts World Manila
(Service Ambassador)
I delivered high-quality service to all guests by ensuring the standards were properly met and with the utmost professionalism and would often exceed customers' expectations.
Aug. 2009
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April 2010
Teleperformance
(Customer Support Representative)
I handled calls from clients in Australia. I made every customer feel valued and ensured that their problems were addressed.
May 2008
-
Feb. 2009
Philcox (Philippines) Inc.
(Admin assistant / commercial I.T Department)
I was in charge of documenting important papers. I attended various meetings and promptly turned in the minutes directly to my boss.
Oct. 2007
-
Mar. 2008
The Peninsula Manila Hotel
(Boutique attendant)
Responsible for assisting guest orders, product inventory, and cashiering.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.