I am a graduate of Business Administration Major in Marketing Management. After I graduated my bachelor's degree, I have worked as Customer Service Representative to a Healthcare account and Technical Support Representative as well. I am oriented in Microsoft Office such as Word, Excel and Powerpoint. I have clear communication, able to adapt to the new work culture, creative and what is good about me is Time Management. I always believe that good things come to those who works for it.
Bestlink College of the Philippines
Providing customers with service support for Voice, Data, and Video services under Verizon.
Scheduling and rescheduling of technician appointment or visit.
Assisting customer in troubleshooting their gadgets.
Collections of payment from insurances.
Resolving underpayment and denials from insurances.
Coordinating to patient by means of letter to get more information about: Coordination of Benefits, Insurance information, etc.
Gathering and submitting of medical records from the Hospital to the insurances.
Inbound/Outbound Calls, Email Support, Correspondence Support and Chat Support to an Insurance Company regarding resolving Financial Recovery Issues or Overpayment issues.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.