I am a dedicated and goal-driven Virtual Assistant, deeply committed to my work. I always look for ways to grow by enrolling myself in training, studying and utilizing the available resources around me to ensure that I am updated in everything and provide efficiency to clients. I am skilled at managing and organizing client’s records, information and files. Even when things get busy, I stay focused on the details and handle challenges with a positive approach. I communicate well with others, especially when it comes to solving problems or providing assistance to my clients. My goal is to foster positive and long term partnership with clients.
National University | Sampaloc, Manila, Philippines
Activities and societies: National University Junior Financial Executives | 2018 – 2022
▪ Oversee assigned collection portfolios following the Business Unit's specified strategies while building positive working relationships with the Accounts Payables department to ensure adherence to the established collection methodologies.
▪ Deliver outstanding customer service by promptly addressing inquiries related to account information, adjustments, and credit issuances, following the regulated processes of the Business Unit to maximize compliance in business operations.
▪ Ensured accurate and timely release of customer orders, contributing to improved workflow efficiency and on-time delivery performance of the Business Unit.
▪ Processed credit applications and set up new customer accounts in the system, ensuring compliance with company policies and maintaining data accuracy
▪ Collaborate closely with the Manila and US Leadership team to identify and resolve any customer payment concerns efficiently.
▪ Showcase proven competency in escalating various collections issues, as well as providing accurate information and recommendations to the business unit financial officer, contributing to the overall improvement of the collections process.
▪ Exhibit a strong commitment to consistently achieving performance expectations by accomplishing notable results in Past Due Reduction, Days Sales Outstanding (DSO), and meeting targets for Dispute Resolution and Credit Adjustments.
▪ Rendered primary credit and collection services, utilizing different communication channels such as outbound/inbound calls and email.
▪ Carried a vast array of tasks, including creating accounts in Oracle system, researching old invoices, resolving disputed accounts, adjusting accounting records, timely follow-up on existing accounts, and courtesy calls prior to the due date.
▪ Performed accurate information processing, proactive assistance, and timely resolution of customer issues and concerns.
▪ Assessed account standing by performing extensive reviews and releasing orders related to assigned accounts efficiently.
▪ Administered the customer account database, ensuring precise entry of required information related to customer issues.
▪ Promoted after 1 year to the position of Specialist I Collections in recognition of top-notch performance and contributions to the team.
▪ Recognized as the Most Valuable Player in 2023 for showing dedication and commitment to achieving noteworthy results.
▪ Managing client expenses end-to-end. Organizing, and classifying all receipts & expense proofs. Ensuring no expense is missed or duplicated.
▪ Maintaining accurate records in Google Sheets. Listing each expense with date, vendor, category, amount, description, and receipt link.
▪ Account reconciliation. Matching the client’s book (sheet) entries with bank/credit card statements.
▪ Weekly one-on-one client meetings. Reviewing the expense status, cash position, discrepancies, upcoming expected costs. Clarifying any
doubtful items, obtaining missing receipts, aligning on categorization. Planning next steps & action items.
▪ Designed and edited marketing materials using Canva to maintain an active and engaging presence on the business Facebook page.
▪ Responded promptly and professionally to customer inquiries and concerns via Facebook Messenger, Instagram, and Viber, ensuring timely communication and high customer satisfaction.
▪ Processed and verified customer orders, ensuring invoices were accurately prepared and sent with complete details—product descriptions, quantities, pricing, payment method, and delivery date—to prevent errors and delays.
▪ Ensured order fulfillment by confirming order accuracy, coordinating directly with customers, and resolving any issues to guarantee smooth and complete deliveries.
▪ Managed and scheduled deliveries by coordinating with delivery platforms and drivers, ensuring all orders were fulfilled correctly and on time.
▪ Monitored and maintained inventory levels, conducting regular stock checks to avoid shortages or overstock situations and support seamless daily operations.
▪ Researched, evaluated, and collaborated with suppliers and business partners; negotiated pricing and managed vendor contacts information to ensure timely and cost-effective procurement of goods and services.
▪ Maintained accurate and up-to-date records for all transactions, customer data, inventory updates, and order statuses; developed a tracking system using Trello to support audits and timely reporting.
▪ Assisted in conceptualizing, organizing, and executing promotional events, collaborating with the team on content creation, event themes, and branding strategies.
▪ Organized, categorized, and managed all essential business documents—including financial reports, Canva design files, photoshoot materials, stock reports, supplier lists and others—for efficient retrieval, compliance, and record accuracy.
Promote companies' products and services by developing copy for websites, social media, marketing materials.