2012
Associate in Computer Science
Western Mindanao State University
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2023
TDCX
(Support Ambassador)
• Deliver a happier customer experience through phone, chat, and email.
• First point-of-contact to handle and resolve customer booking concerns, arrival date, and answer requests.
• Ensure the requests are provided upon check-in.
2018
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2019
Continuum Global Solutions
(Customer Care Associate IV)
• Respond to customer queries in a timely and accurate way via chat
• Provide Basic troubleshooting with their mobile and data connections
2016
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2017
Valuelabs Philippines
(Business Development Executive)
• Provided business-clients with efficient support
• Responded to phone calls, emails, and chat
• Identifying new sales leads
• Contacting potential clients via email or phone to establish rapport and set up meetings
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.