Bachelor or Elementary Education
University of the Visayas
I am Chelo Casipong, a graduate of Bachelor in Elementary Education. I’m 29 years old. I worked in a Call Center Industry for a year, and now I’m working as an English Language as a Second Language Teacher for 6 years.
I am always passionate about the job that is given to me. I can able to handle multiple tasks, and always coming up with innovative ideas.
University of the Visayas
• Preparing reports and presentations using computer software such as Microsoft Word or PowerPoint.
• Organizing Files, maintaining databases, upcoming contact lists,and other administrative tasks realted to the organization’s activities.
• Helping with clerical tasks such as answering phones, typing letters, filing paperwork, and making copies.
• Conducting Lesson and activities based on ESL teaching methodologies.
• Encouraging and engaging students to speak in English.
• Motivating students and using humor to induce a pleasant learning environment.
• Conducting a collaborative work with an agent from various Countries.
• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• Handling Customer Complaints
• Processing orders and payments
• Review Customer or Clients account, providing updates and information about billing, shipping warranties and other account items
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.