2015
Bachelor of Science in Accounting Technology
Systems Plus College Foundation
More Info About Me
A determined and enthusiastic individual fully equipped with product knowledge, people handling skills and strong work ethics, experienced on handling teams as a Subject Matter Expert and detail-oriented as a Quality Analyst, hardworking and very much willing to acquire new knowledge, experience and skills for career and self-development.
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
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2022
Majorel Clark Philippines
(Quality Analyst)
• Providing support to operations team that led the team to higher accuracy
• Generating and auditing reports from the output provided by the operations team
• Providing the final answer on high disagreement scenarios and come up to a clearer guideline for future reference
• Leading team calibrations and act as the final decision maker
• Acted as the main facilitator of weekly meetings with other departments
• Proof-reading MOMs and Reports
• Responding to help needed items of other departments regarding policy that can help improve operations numbers
• Delivering reports on timely-manner to aid the supervisor and provide feedback on operations accuracy
2019
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2020
Majorel Clark Philippines
(Subject Matter Expert)
• Providing support to operations team that led the team to higher accuracy and act as the first line of support
• Conducting floor walk and side by side on representatives at the same time doing mini-coachings
• Assistant to the team leader and conducting meetings if needed
• Cascading information and facilitator of team huddles
• Aiding representatives on tasks that needed support
2018
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2019
Majorel Clark Philippines
(Customer Service Representative II)
• Providing accurate answer on tasks assigned for the Accounts Accuracy
• Delivering on time performance of tasks
• Filter assigned tasks according to given guidelines with high accuracy
• First line of labeling tasks as assigned by the account
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.