2014
BA – Communications
Benedicto College
Experience you need. Results you want.
- Hello! I'm a dedicated administrative virtual assistant with a solid background in customer service. I am passionate about providing exceptional support and ensuring client satisfaction. I am eager to leverage my skills and experience to help businesses streamline operations achieve their goals.
- Throughout my eight-year career in the BPO industry, I have gained expertise in providing excellent customer service, and it has boosted my communication , analytical and problem-solving skills. I am naturally easy-going and versatile person, so I can easily adapt to a fast-paced environment.
- Let's work together and achieve greatness!
My Skills and Competencies
Bookkeeping
Social Media Manager
Lead Generation Specialist
Data Entry
General Virtual Assistant
Content Creator
Certificates
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My Experience and Education
2022
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2024
TELETECH (Verizon Wireless)
(Customer Service Associate - ( Level 2- Loyalty & Retention , Billing Specialist, Technical Support and Order Escalations (hybrid))
- Serves as the main point of contact for clients, ensuring effective communication and responsiveness to their inquiries or requests.
- Provides regular updates on product or service enhancements, new offerings, or relevant industry trends
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved escalated customer issues and assisted customers in navigating company website and placing online orders, improving overall user experience and maintain client satisfaction
- Responsible for assisting customers with technical issues or questions relating to computer hardware or software devices.
- Help customers diagnose technical issues over the phone and speaking with them about installing hardware or software on their computers.
2021
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2021
WIPRO (Best Buy)
(Customer Service Associate (Billing Specialist))
- Account Maintenance Billing and Renewal
- Educated customers about billing, payment processing and support policies and procedures.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
2016
-
2018
CONVERGYS (Globe Telecom)
(Customer Service Associate)
- Develop and nurture relationships with clients by understanding their needs, goals, and preferences. Actively engage and communicate with clients to build trust and ensure their satisfaction with the company's products or services
- Focus on retaining existing clients by addressing any concerns, resolving issues, and providing a high level of customer service. Proactively identify and mitigate any risks or challenges that may impact client satisfaction or loyalty
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
2015
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2016
JAPANESE ASSOCIATION CEBU INC.
(Office Staff , Admin Assistant)
- Disburse, count, and collect money on behalf of the office complete all banking transactions, and also carry out basic bookkeeping
- Take messages, direct calls, and answer telephone calls
- File, sort, copy, and compile records on various activities, like business transactions and office activities
- Mail and complete checks, invoices, policies, contracts, and bills
- Operate and maintain machines in the office, like personal computers, voice mail systems, facsimile machines, scanners, and photocopiers
- Arrange appointments, manage calendars, and complete work schedules.
My Services
General Virtual Assistant
Includes high-level assistance, such as organizing everyday tasks, setting reminders, and managing priorities.
Data Entry
Manage email and calendar schedules for the team. Prepare and generate reports as required
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Bookkeeper
Enters data into spreadsheets and bookkeeping software, compiles reports, gathers and organizes bank statements.