Bachelor of Science in Information Technology
Davao Oriental State College of Science and Technology
Certificate in Teacher Education
Earned Units in Secondary Education
As a Freelancer, I am committed to create a high - quality work environment that is both fun and innovative. I aim to be able to meet all your needs by using my talents and experiences.
I have been working in the field of Business Process Outsourcing industry for the last five years from 2013 to 2018 and became a Freelancer from 2019 to 2023. I have been managing my own social media accounts for my business and managing other person's accounts as well. I am proficient in handling all kinds of social media platforms such as Facebook, Instagram, LinkedIn and Twitter. My work requires me to be on top of my game at all times so that I can meet deadlines without fail and also ensure that the content produced meets or exceeds the standards set out by the companies that hire me.
I’m always available on my social media account. You can contact me whenever you feel the need. If you are going to give it a chance, then you don’t need to worry about your project anymore because my main objective to my clients is to give an outstanding results, long term relationship, professionalism, and leave 100% satisfied with my work.
SKILLS
● Self-Management 10/10
● Communication Skills 9/10
● English Writing Ability 8/10
● Vocal Skills 8/10
● Detail-Oriented 10/10
● Administrative tasks 10/10
● Experience in Facebook 9/10
● Experience in Instagram 9/10
● Experience in Linkedin 9/10
● Experience in Graphic designing 9/10
● Experience in Video Editing 7/10
● Experience in Microsoft Excel, Word, and PowerPoint 9/10
● Experience in Canva 9/10
● Experience in Web designing 6/10
Davao Oriental State College of Science and Technology
Earned Units in Secondary Education
● Social Media Manager
o Manage social media marketing campaigns and day-to-day activities.
o Help with content strategy by providing with ideas, advice, and feedback.
o Create, maintain, and optimize your client's social media presence by posting content to the platforms they have set up.
o Responsible for planning, organizing, and executing social media campaigns.
o Create posts, images, and videos that engage with the target audience and drive engagement.
o Responsible for creating and promoting content on social media platforms including Facebook, Instagram, Twitter, and YouTube.
o Respond to comments and questions on social media pages
● Lead Generation Specialist
o Finding leads and generating new business.
o Creating compelling landing pages, emails, and social media posts that generate high quality leads.
o Communicate with people across all social media channels: Twitter, Facebook, LinkedIn, Instagram and more.
● Social Media Navigator
○ Monitors social media channels for customer feedback, inquiries, and complaints, and responds to them in a timely and professional manner.
○ analyse social media metrics and use insights to continuously improve social media performance and drive business growth.
● Graphic Designer/ Photo Editing
○ Designing cover page for social media accounts
○ Designing advertisements, annual report, artwork, book, souvenir, brochure,
invitations, logos, magazine covers, sign, stickers, tee shirts, web pages,
restaurant menus and other branding and communication materials.
○ Creating designs using computer software (Photoshop, Canva and editing
applications) to achieve similar ends.
● Basic Video Editor
○ Assemble raw recorded materials into compelling finished product ready for
Broadcasting
○ Trim footage segments ad put together the sequence of the film
○ Input music, dialogues, graphics and effects
○ Create rough and final cuts
○ Ensure logical sequencing and smooth running
● Administrative Assistant
○ Work on email campaigns through Active Campaign. Organize contact list.
○ Worked on Google My Business accounts. Organized Files, photos and business-related contents for each location the client handles
○ Email Handling -- Sorting emails into labels.
● Data Entry
○ Insert data or information using (MS Excel, Word)
○ Generate reports, store completed work in designated locations and perform backup operations
○ Keep information confidential
○ Apply data program techniques and procedure
● Live Chat/Email Customer Support/Social Media Moderators
○ Answer customer tickets in Gorgias Platform and inquiries from Facebook.
○ Interact with customers to provide and process information in response to
inquiries, concerns, and requests about products and services in Gorgias
Platform.
● Customer Service Representative
○ Responded to calls and provided information concerning company services
and products in accordance with established procedures; referred calls to
appropriate personnel.
○ Providing technical assistance and any kind of support to the customer with
regard to our product.
● Social Media Influencer/Brand Ambassador
○ Regularly look for new influencers to partner with.
○ In-Charge in communicating and putting together the strategy and making
sure it's creative brief for a brand executed properly.
○ Tends to serve as the intermediary between an influencer and a brand.
● Customer support for a Coaching mobile app
○ We address and resolve simple to complex customer service
questions/issues/complaints, simple tech and monitor lifestyle and training
stats to keep coaches and athletes in the loop via chat and email.
● Chargeback Representative
○ Completes refund requests in accordance with Company policy.
○ Enters refund transaction details into appropriate systems to accurately
reflect approved transactions.
○ Maintains appropriate documentation and refund records according to
departmental policy.
○ Responsible for the refund process.
○ Understands the terms and conditions for the refund process and
distributor agreements.
○ Perform all related paperwork regarding returns/refunds/chargebacks.
● Technical Chat Support/Customer Service Representative (VoIP)
○ Deliver service and support to end-users using and operating through live
help software, via remote connection or over the Internet.
○ Gather customer’s information and determine the issue by evaluating and
analysing the symptoms.
○ Diagnose and resolve technical hardware and software issues involving
internet connectivity, VOIP, router and more.
○ Offer alternative solutions where appropriate with the objective of retaining
customers’ and clients’ business.
○ Interact with customers to provide and process information in response to
inquiries, concerns, and requests about products and services.
● Data Entry @ Medical Records
○ Work as a part-time assistant medical record at the Davao Oriental Medical Hospital.
○ Organize patient’s documents (birth and death certificates, laboratory results, etc.)
Designing advertisements, annual report, artwork and others.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.