Organized and dependable candidate successful at managing multiple priorities with a positive attitude. I am willing to learn and take on added responsibilities. My previous jobs working in a Hotel, Restaurant, Travel Agency and BPO company taught me an invaluable skill as I interact with different people and I hope to expand more my experiences in different industries. My skills and experiences helped me to provide exceptional and quality service to achieve customer satisfaction.
Saint Louis University
A. QSCH Management
· Manage the opening/mid shift procedures of the store including the consistent and appropriate execution of the QSCH Restaurant Checklist (QRC). Lead to ensure that the entire store is fully prepared, and the store team is ready for the Shift.
· Manage the Floor especially during peak hours. Ensure that excellent service and hospitality are delivered to each guest by setting and sustaining a fun, positive and energetic shift.
· Maintain the cleanliness and organization of the restaurant, which includes the dining area, restroom, kitchen and preparation areas as well as the exterior of the store in cases applicable, and the good working condition of all equipment.
· Engage the guests to ensure that they have been provided with a unique and memorable dining experience. Ensure that serving time and product quality standards are achieved at all times and surpassed whenever possible.
· Professionally resolve guests’ concerns or complaints in a timely and effective manner.
· Manage the closing shift procedures of the store including the timely and effective conduct of a closing line/store check that facilitates an easy and effective set up of the store for the following day’s operation.
· Effectively lead the restaurant during the shift to ensure that excellent restaurant operations are consistently achieved.
· Nurture a work environment that engages team members in a way that empowers and builds positive relationships.
B. Sales Building
· Effectively implement local restaurant marketing programs to drive trials and create repeat business.
· Develop positive relationships that will create loyalty among guests. Conceptualize and implement local marketing programs that reward frequent patrons, strengthening their loyalty to the brand and the frequency of their visits.
· Device and implement programs that encourage guests to bring more friends/family members to the restaurant.
C. People Management
· As part of the Management Team, hold and facilitate regular meetings for the whole store team for review of operations and business results, to lay out action plans, to recognize performers and provide updates on relevant developments and critical matters needing emphasis.
· As the MOD, recognize and reward employees who are performing well.
D. Key Management System
· To administer the Key Management Systems assigned by the Restaurant Manager to influence Sales, Profit, QSCH and People results.
· Executing an online purchase (that has failed in the system), through a notification received through Slack
· Execute the purchase within 10 minutes of receiving the notification
· Copy the order number (confirmation order number) and paste it in Slack
· Mark the order as complete (through Slack)
· Handling Walk In Clients, Foreign Individual Traveler’s Account, Online Accounts and Airline Reservation Systems
· Ensuring all calls are promptly and efficiently handled
· Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations
· Arranging air, sea and land transportations and accommodation
· Quote tour packages manually and via Comingo System
· Collecting and processing payments
· Sending out tickets and other documents to clients
· Make alternative booking arrangements if changes arise before or during the trip
· Deal with occurring travel problems, complaints or refunds
· Keeping records and reports up to date
· Training and supervising new staff
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Efficiently manage financial records, reconcile accounts, and ensure compliance with Australian tax laws.
