2012
Bachelor of Education in Special Education
University of San Carlos
Hello! I'm happy to connect with you.
Hi, I’m Charmaine—a dedicated virtual assistant with a strong background in customer service, real estate transaction coordination, and administrative support. With over 8 years of experience in customer service and 2 years of experience in transaction coordination, I help businesses run smoothly behind the scenes, I bring a blend of efficiency, reliability, and attention to detail to every task I handle.
I’ve supported real estate professionals with everything from managing contracts and scheduling appointments to updating MLS listings, organizing client files, and ensuring deadlines are met. I’m experienced with tools like Follow Up Boss, Lofty, BoldTrail, Calendly, Dotloop, SkySlope, ManyChat, and more—making me a valuable asset for busy agents, teams, or businesses looking for reliable backend support.
Beyond real estate, I’m also passionate about marketing and automation. I’ve started building hands-on experience in funnel creation, campaign building, and automations—skills I’m actively developing to offer even more value to the clients I work with.
Whether you need help staying organized, following up with leads, managing client communication, or streamlining your workflow, I’m here to help you focus on what matters most—growing your business.
My Skills and Competencies
Transaction Coordinator
Social Media Management
FB Ads Management
Appointment Setting
Customer Service (Chat, Email, Phone)
Graphic Design (Canva)
Certificates
My Experience and Education
2023
-
Present
Hardern and Associates
(Inside Sales Agent | Transaction Coordinator Assistant)
As a Transaction Coordinator, my main role was to support real estate agents by managing the administrative side of transactions from contract to closing. I prepared and organized documents such as listing agreements, buyer-broker agreements, and purchase offers. I tracked important deadlines, scheduled inspections, followed up on repairs, and coordinated with clients, contractors, and other parties involved in the transaction.
I also handled communication and follow-ups, sent weekly updates to clients and agents, and made sure all documents were properly uploaded to our systems like Dotloop, SkySlope, and Dropbox. Additionally, I ordered sign riders and lockboxes, assigned lockbox serial numbers, and updated MLS listings when needed.
2023
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2023
Diaz Kitchen and Sushi Bar
(Social Media Manager/Moderator)
Designated as their Social Media Manager/Moderator by curating content graphics, posting content, creating Reels, scheduling posts, creating an event, moderating comments, and engaging with followers and other Facebook groups/communities to increase brand awareness, online presence, and reach.
2023
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2023
PRO VA - Intern
(Amazon Product Researcher)
Responsible for sourcing products in online arbitrage for a US client. I used different sourcing methods such as the Keepa Finder, Reverse Sourcing, Storefront Stalking, and Brand Stalking. I used tools such as Keepa to read the Keepa graph and used SellerAmp (SAS) for further details and calculation of ROI and Profit.
2023
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2023
PRO VA - Intern
(Social Media Manager)
Responsible for social media audit and optimization, content planning, and creation of graphics for Facebook and Instagram accounts. Also did hashtag research and created a set of hashtags for the business, also responsible for engagement and organic type of marketing.
2022
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2023
Reach Global Outsourcing Services Inc.
(Social Media Manager)
Managing Social Media platform for a Pet Supplement and a Business Consultancy accounts. Responsible for creating contents, scheduling, engaging, data analysis, and marketing strategies.
2022
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2022
Freelance
(Appointment Setter)
Dispatching and setting appointments for technicians and estimators for home upgrades or renovations, and home services to homeowners
2021
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2022
Office Partners 360
(Sales Chat Specialist)
Supported a Cloud Storage solution, responsible for processing sales and assisting general customer query
2021
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2021
Cognizant Technology Solutions
(Senior Process Executive - Voice)
Supported an American Pizza restaurant franchise, responsible for order taking via phone call
2020
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2020
Freelance
(Virtual Assistant)
Processed Data entry for a Shopify client: updated SKUs, product name and size, and item count. Also responsible for sales and fulfillment, order tracking, and Facebook page creation
2020
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2020
VA Bootcamp
(Social Media Moderator)
Moderating the Facebook Community responsible for filtering and responding to comments, assisting with technical issues and concerns about the training material, and approving requests. Creating and posting graphics for engagement
2020
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2020
Freelance
(Appointment Setter)
Cold calling leads and setting appointment for a Real Estate client
2016
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2020
Accenture Inc.
(Business Process Delivery Associate)
Supported a Telecommunications account by completing and resolving tickets and Utilities account by taking inbound calls
2014
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2016
Teletech
(Customer Service Representative)
Supported an Australian Telecommunications account for general queries, billing disputes, and basic technical support
My Services
Customer Service
Ensuring customer satisfaction and loyalty by addressing their needs and concerns in a timely and effective manner.
Transaction Coordinator
I am an assistant to the Transaction Coordinator for a Real estate client where we process and are responsible for trans
Social Media Management
Able to work with team members and other stakeholders (content creators, graphic designers, and marketing managers).
Appointment Setting
Scheduling meetings or appointments and establishing relationships with leads to close a deal.
Testimonials
Krist
Charmaine has raised the benchmark for Social Media Management. With her, it’s not just about creating content —-but actually relating to your audience, building genuine connections and sending the right message. It’s not just about publishing or scheduling posts—-but analyzing the numbers, checking what’s working or not, and giving strategic recommendations how to optimize your page. Her work ethics even completes the package. She’s someone you definitely want on your team.
Irish A.
Charmaine is very reliable and assertive. She always ensures that all problems come up
are resolved immediately. Her exemplary work ethic makes her a wonderful partner for
any project.
Guen
I like the design because it's clean and the color combo fits the logo mark and it's good
to look at once it's printed on the product.
Lurlaine
This is perfect I love it. This is exactly what I was looking for my logo ❤️☺️