2012
Bachelor of Education in Special Education
University of San Carlos
Hello! I'm happy to connect with you.
I'm Charmaine, a proud mother to my four lovely kids and an experienced virtual assistant. My journey into the executive assistance role was inspired by my obsession to manage my client's business as my own.
As a mother, I've learned the art of managing and organizing things, and I bring this same dedication to my role as an executive assistant. I put my heart and soul into making my client's goals be realized.
But that's not all; my interests have led me to become a dedicated and goal-getter virtual assistant. With my ability to do research on my own, organizing stuff for my clients, along with my curiosity and hunger for learning, I'm here to help business owners manage and organize their flow and maintain their focus on scaling their business.
My Skills and Competencies
Transaction Coordinator
Social Media Management
FB Ads Management
Appointment Setting
Customer Service (Chat, Email, Phone)
Graphic Design (Canva)
Certificates
My Experience and Education
2023
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Present
Freelance
(Executive Assistant)
Providing administrative support and managing various tasks for executives and top managers to ease their busy lives. I did calendar management, email and correspondence, document preparation, information management, project support, problem-solving, gate keeping, and information research.
2023
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Present
Diaz Kitchen and Sushi Bar
(Social Media Manager/Moderator)
Designated as their Social Media Manager/Moderator by curating content graphics, posting content, creating Reels, scheduling posts, creating an event, moderating comments, and engaging with followers and other Facebook groups/communities to increase brand awareness, online presence, and reach.
2023
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Present
Hardern and Associates
(Inside Sales Agent | Transaction Coordinator Assistant)
I am responsible for appointment setting, CRM management, Lead Generation, Social Media Management, and Transactions.
2023
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2023
PRO VA - Intern
(Amazon Product Researcher)
Responsible for sourcing products in online arbitrage for a US client. I used different sourcing methods such as the Keepa Finder, Reverse Sourcing, Storefront Stalking, and Brand Stalking. I used tools such as Keepa to read the Keepa graph and used SellerAmp (SAS) for further details and calculation of ROI and Profit.
2023
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2023
PRO VA - Intern
(Social Media Manager)
Responsible for social media audit and optimization, content planning, and creation of graphics for Facebook and Instagram accounts. Also did hashtag research and created a set of hashtags for the business, also responsible for engagement and organic type of marketing.
2022
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2023
Reach Global Outsourcing Services Inc.
(Social Media Manager)
Managing Social Media platform for a Pet Supplement and a Business Consultancy accounts. Responsible for creating contents, scheduling, engaging, data analysis, and marketing strategies.
2022
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2022
Freelance
(Appointment Setter)
Dispatching and setting appointments for technicians and estimators for home upgrades or renovations, and home services to homeowners
2021
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2022
Office Partners 360
(Sales Chat Specialist)
Supported a Cloud Storage solution, responsible for processing sales and assisting general customer query
2021
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2021
Cognizant Technology Solutions
(Senior Process Executive - Voice)
Supported an American Pizza restaurant franchise, responsible for order taking via phone call
2020
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2020
Freelance
(Virtual Assistant)
Processed Data entry for a Shopify client: updated SKUs, product name and size, and item count. Also responsible for sales and fulfillment, order tracking, and Facebook page creation
2020
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2020
VA Bootcamp
(Social Media Moderator)
Moderating the Facebook Community responsible for filtering and responding to comments, assisting with technical issues and concerns about the training material, and approving requests. Creating and posting graphics for engagement
2020
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2020
Freelance
(Appointment Setter)
Cold calling leads and setting appointment for a Real Estate client
2016
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2020
Accenture Inc.
(Business Process Delivery Associate)
Supported a Telecommunications account by completing and resolving tickets and Utilities account by taking inbound calls
2014
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2016
Teletech
(Customer Service Representative)
Supported an Australian Telecommunications account for general queries, billing disputes, and basic technical support
My Services
Customer Service
Ensuring customer satisfaction and loyalty by addressing their needs and concerns in a timely and effective manner.
Transaction Coordinator
I am an assistant to the Transaction Coordinator for a Real estate client where we process and are responsible for trans
Social Media Management
Able to work with team members and other stakeholders (content creators, graphic designers, and marketing managers).
Appointment Setting
Scheduling meetings or appointments and establishing relationships with leads to close a deal.
Testimonials
Krist
Charmaine has raised the benchmark for Social Media Management. With her, it’s not just about creating content —-but actually relating to your audience, building genuine connections and sending the right message. It’s not just about publishing or scheduling posts—-but analyzing the numbers, checking what’s working or not, and giving strategic recommendations how to optimize your page. Her work ethics even completes the package. She’s someone you definitely want on your team.
Irish A.
Charmaine is very reliable and assertive. She always ensures that all problems come up
are resolved immediately. Her exemplary work ethic makes her a wonderful partner for
any project.
Guen
I like the design because it's clean and the color combo fits the logo mark and it's good
to look at once it's printed on the product.
Lurlaine
This is perfect I love it. This is exactly what I was looking for my logo ❤️☺️