2016
Bachelor in Transportation Management
Polytechnic University of the Philippines
More Info About Me
I am Charmaine Lapu-os. You can call me Charm. I just got married this year. I attended training for Virtual Assistance. I worked on social media management for 4 years and data entry for 5 years, Calendar, and email management. I’ve been also a secretary for 3 years. I've honed my skills in providing excellent customer service and managing data with precision. My background has given me a solid foundation, which I’m passionate about and eager to excel in as a virtual assistant.
My Skills and Competencies
Admnistrative Task
Social Media Management
Graphic Designer
Data Entry
Executive Assistant
Certificates
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My Experience and Education
2021
-
2024
Toll Regulatory Board
(Administrative Officer I (Records Officer))
Creating and maintaining a record management system
Assumes full responsibility in the custody and safekeeping of voluminous official records and
documents
Authenticates copies of documents in possession of the unit
In-charge in supervising and monitoring of agency’s FOI Dashboard
Prepares annual and other required reports
Assisted and acted as the Executive Secretary of OIC-Director, Assistant Secretary Atty. Giovanni
Lopez of the Department of Transportation;
Assisted and acted as the Executive Secretary of Deputy-Executive Director, Gen. Melquiades
Ordiales;
2019
-
2021
TRB
(Technical Staff/Executive Assistant)
o Assisted the Head and Deputy Head of the Digital Media Office and Public
Assistance Team in handling Social Media messages and posting of activities to
elevate the image of the Toll Regulatory Board in terms of public service.
o Assisted and acted as the assistant of the Executive Secretary of Executive
Director, Engr. Abraham P. Sales;
2016
-
2019
United Philippine Lines Inc.
(Receptionist/Crewing Assistant)
o Input and update crew details in crewing database
o Maintain accurate and up-to-date records of crew certifications, contracts and personal
information
o Verify and ensure data accuracy for payroll and reporting purposes
o Process and review crew documentation, including contracts, visas, medicals and
training certificates
o Monitor and track expiration dates for critical documents and certifications
o Ensure compliance with Maritime Regulations, flag-state requirements and company
policies
o Prepare necessary documents for onboarding and travel
o Assist in processing crew assignments and rotation schedules
Greet and welcome visitors, clients and staff in a professional and friendly manner
Answer and direct phone calls promptly and courteously
Register and assist clients by directing and assigning them to appropriate person or
department
Perform clerical task
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Executive Assistant
I anticipate executives' needs, manage projects efficiently, and implement innovative solutions.