2015
Bachelor of Medical Laboratory Science
Liceo de Cagayan University
About Me
Hey there, I'm Charmaine Basan — a highly-driven and results-oriented General Virtual Assistant with a solid background in supporting roofing companies and service-based businesses. With years of hands-on experience, I’ve become well-versed in various aspects of business operations, including CRM management, social media marketing, data entry, lead generation, and customer communication.
I specialize in helping businesses streamline their processes, increase productivity, and boost online presence. One of my proudest achievements was creating and implementing a powerful Facebook marketing strategy that significantly increased my previous client’s engagement and visibility. This not only grew their page organically but also helped convert social media leads into real, paying customers.
I am detail-oriented, organized, and proactive — I don't just wait for tasks to land on my desk; I anticipate what needs to be done and find the most efficient way to do it. From managing contacts in the CRM to scheduling content and tracking data, I make sure nothing falls through the cracks. I thrive in fast-paced environments and treat every task, big or small, with the same level of dedication and excellence.
If you’re looking for someone who will treat your business like their own — someone who’s dependable, creative, and results-focused — then I’m the VA you’ve been looking for. Let’s grow your brand together!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creation & Scheduling
Calendar & Email Management
CRM Management
Platform Management
Task & Project Coordination
Certificates
My Experience and Education
2024
-
2025
All-Side Consulting Group
(General Virtual Assistant)
Experienced General Virtual Assistant in a roofing company, skilled in managing CRM systems and growing social media presence—turning leads into real sales through smart strategies.
2019
-
2024
J R Borja General Hospital
(Healthcare Administrative Supervisor)
Experienced Healthcare Administrative Supervisor overseeing two hospital departments. Skilled in team coordination, records management, and streamlining operations for better patient care.
2017
-
2019
Puerto Community Hospital
(Administrative Assistant)
Experienced Administrative Assistant in a hospital laboratory, skilled in managing daily operations, coordinating schedules, handling reports, and supporting medical staff efficiently.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Calendar & Email Management
I manage calendars, emails, and meetings to help you stay organized and focused on what matters most.
CRM and Data Management
Handle client data with care—keeping CRMs like GoHighLevel organized, accurate, and efficient behind the scenes.
Admin Support & Task Coordination
Managing tasks, organizing files & coordinating teams—streamlining your day so you work smarter, not harder.
Testimonials
ASG Recommendation Letter
I am pleased to recommend Charmaine Basan, who worked with us at All-Side Consulting Group. Charmaine consistently demonstrated reliability, attention to detail, and strong initiative in her role. She made significant contributions to our operations by organizing and documenting Standard Operating Procedures (SOPs) and training materials through Whale.io, which greatly improved our internal processes and onboarding system.
Charmaine also managed project boards in Monday.com, maintained calendars and files through Google Suite, and supported sales and operations teams by handling transcripts, uploading content, and coordinating CRM tasks in GoHighLevel. She played a role in managing clients' social media content as well. Her exceptional organizational skills, eagerness to learn, and ability to juggle multiple responsibilities made her a valuable asset. I fully endorse Charmaine for any role focused on operations, systems, or administrative support.
Please feel free to reach out to me at shawn@allsideconsulting.com if you need further information.