Bachelor of Science in Civil Engineering
Manuel L. Quezon University
I’m Charmain Cordova, your future Virtual Assistant! With experience as a Facebook Ads Manager and Social Media Manager, I’ve honed my expertise in digital marketing and client engagement, ensuring campaigns run smoothly and effectively. I’ve also developed strong administrative support, project management, customer support, and technical skills through my previous roles, including as an Account Management Officer at Earth Shore and Leisure Incorporated, one of the top travel and tour companies in the Philippines, and as a Technical Coating Adviser at Davies Paints Philippines, one of the country’s largest paint companies. I was proud to be the first female Coating Adviser in our department—a significant career milestone as a fresh graduate.
Let’s Work Together! Hire Me!
Manuel L. Quezon University
• Set and managed advertising budgets for Facebook ad campaigns
• Posted and scheduled ads, ensuring timely and effective campaign execution
• Monitored ad performance metrics, including CPM, to optimize campaign results
• Responded to client inquiries generated from ads, providing excellent customer support
• Designed basic promotional posters and visual content for business campaigns, and distributed them via Messenger groups
• Managed and confirmed payments, ensuring accuracy and prompt bank transactions
• Maintained customer satisfaction in a fast-faced environment with forward thinking strategies focuses on addressing customer needs and complaints.
• Able to multi-task and manage frequent phone calls, SMS, e-mail and other social media platforms including admin tasks.
• Prepares weekly and monthly sales report and other documents for updating purposes.
• Responsible for selling and management of the company’s services such as ferry transfer, van rental, hotel and resort accommodation.
• Responsible for scheduling, confirmation and cancellation of reservations of the clients.
• Responsible for filing, recording and other documentation of the home owner’s vouchers and other privileges.
• Managed project timelines, deadlines, and resources.
• Estimated total project costs and ensured material quality and availability.
• Reviewed contracts, scopes of work, and construction drawings.
• Conducted daily site inspections and monitored ongoing projects and worker schedules.
• Prepared weekly reports and essential project documents.
•Estimated labor costs and paint quantities for various projects based on plans and on-site assessments.
•Provided technical assistance to clients regarding waterproofing solutions and proper coating systems.
•Conducted site inspections and offered recommendations for residential, high-rise, and infrastructure projects.
•Managed client complaints and concerns via phone and email, ensuring prompt resolution.
•Prepared weekly and monthly accomplishment reports and other documents for project updates.
Efficiently Input and maintain accurate data records while ensuring data integrity and timely completion of tasks.
Optimization of ad campaigns, monitor performance, and ensure budget efficiency to drive growth and engagement.
Handles inquiries, resolves issues, provides product information, and ensures a positive customer experience efficiently
Designing visuals, generating innovative ideas, solving problems, and crafting engaging content for various platforms.
Manages schedules, handles communication, organizes documents, and ensures smooth office operations with efficiency.