2015
AB INFORMATION TECHNOLOGY
CAP COLLEGE FOUNDATION, INC
More Info About Me
I am a customer support professional with a strong background in healthcare and telecommunications, now transitioning to a Virtual Assistant role. My expertise includes processing Prior Authorizations, managing health insurance accounts, and assisting with billing inquiries. I excel in communication, problem-solving, and attention to detail, enabling me to handle multiple inquiries while ensuring client satisfaction.
Highly adaptable, I thrive in various roles and am committed to compliance and delivering customer-centric solutions. I’m passionate about creating positive experiences, fostering lasting relationships, and contributing to operational excellence. As I move into the Virtual Assistant space, I’m eager to leverage my skills to support clients and help streamline their operations.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2022
-
2024
TTEC
(Technical Support III)
In this role, I diagnose and resolve issues with wireless home internet and phone services. I
assist customers with billing inquiries, process payments, and address discrepancies or
adjustments. Additionally, I help manage customer accounts by updating personal information,
service plans, and subscriptions.
2022
-
2022
TTEC
(Customer Service Representative)
In this role, I assist customers with billing inquiries, payment issues, and account charges, while
helping them manage their accounts by updating personal information and service plans.
Additionally, I provide basic troubleshooting for common wireless service issues and guide
customers through simple solutions.
2018
-
2021
Accenture, Inc
(Customer Service Representative)
Healthcare Customer Support Representative
- As a Healthcare Customer Support Representative, my main role is to process Prior
Authorizations (PA) for treatments or medications requested by healthcare providers,
pharmacists, and members. This involves effective communication to gather necessary
information and ensure all documentation is complete. Acting as a liaison, you expedite the
PA process while ensuring compliance with healthcare regulations and insurance policies.
You also keep all relevant parties informed about the status and outcomes of their requests.
This position requires strong problem-solving skills, attention to detail, and the ability to
manage multiple inquiries while delivering exceptional customer service throughout the
process.
Health Insurance Account Specialist
- As a Health Insurance Account Specialist, my role involves managing health insurance
accounts by creating and maintaining client accounts, reviewing health insurance elections
made by clients, and ensuring compliance with both company policies and state mandates.
This includes comparing client elections against regulatory requirements to confirm
adherence to all necessary guidelines. Additionally, I handle data entry for new and existing
accounts, ensuring that all information is accurate and up to date. My work is crucial for
providing clients with the appropriate coverage while facilitating smooth operations within
the organization and ensuring that all regulatory standards are consistently met.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.