2017
BS Industrial Engineering
IKON College Calamba
More Info About Me
Experienced Customer Service Representative bringing 5 years of applying exceptional customer service, conflict mediation, and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsible and resilient team player with an adaptable and resourceful mindset.
With five years of experience in the customer service industry, I have developed a comprehensive understanding of customer service operations, systems, and best practices. I have worked in the BPO sector for multiple companies, handling a wide range of customer inquiries from basic product questions to complex technical support issues. My experience has taught me how to effectively manage difficult customers and resolve their issues quickly and efficiently. My ability to think on my feet and maintain a positive attitude in the face of challenging conversations has enabled me to build strong relationships with customers. In addition, I have been trained in various customer service software and have gained excellent organizational and problem-solving skills.
I'm an individual who's honest, responsible, and knows the word integrity, which I do believe are the good traits of being not only a Virtual Assistant but as a person.
My Skills and Competencies
Data Entry
Virtual Assistant
Certificates
My Experience and Education
2022
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2023
TDCX, Phils.
(Customer Care Specialist)
Answering customers' pre-sales and general inquiries via email and live chat to ensure they have a strong understanding of the products and services that we offer. Also, creating cases for warranty and shipping-related concerns.
2021
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2022
Legato Health Technologies
(Customer Care Representative I / Operations Expert - Provider Services)
Assisting our medical professional partners (Nurses, Doctors, Facilities, etc.) with regard to how the member's medical policy works, and what is covered and not. Providing medical claims assistance as well via live chat and phone calls. As an Operation Expert, I acted as a point of contact and did some admin tasks, reporting, and meetings with clients about process calibration.
2019
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2021
Continuum Global Solutions
(Customer Care Associate / Premium Billing Representative)
Assisting our Medicare Part D members to fully understand how to utilize their pharmacy benefits, providing medicine alternatives and recommendations. Also, help our members to process payments for their monthly premiums and set up automatic payments using their HRA/HSA and credit/debit cards.
2017
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2019
Trec Pacific Corp.
(Customer Service Representative / Data Entry Specialist)
Customer Service Representative/ Data Entry Specialist - Payment Portal
Responsible for accurately entering data into databases, spreadsheets, and other programs, as well
as maintaining records and verifying information. Running reports and performing data analysis.
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Virtual Assistant
Provides administrative, technical, or creative assistance to clients remotely.
Testimonials
Wayne O.
The representative was so helpful and in my opinion, went way out of the way to help me and get my concern worked out. I hope all of the people that work for SilverScript put the effort into helping people as this person did. Thank you!!!!!