Undergraduate
Bachelor of Science and Hotel Restaurant Management
STI College of Ormoc
About Me
I am a dedicated and results-driven professional with one year of experience in chat support sales. During this time, I have honed my skills in customer engagement, lead generation, and providing tailored solutions through live chat platforms. My expertise lies in creating seamless customer experiences, understanding client needs, and effectively presenting products and services to drive sales .I excel in building rapport with customers quickly, maintaining a positive and professional tone, and resolving inquiries or issues efficiently. My ability to multitask, handle high-volume interactions, and provide timely responses has been key to driving sales and fostering customer satisfaction. I am adept at using CRM systems and chat tools to track conversations, follow up on leads, and ensure the sales process is smooth from start to finish. With a passion for sales and customer service, I am always looking for opportunities to enhance my skills and contribute to team success.
My Skills and Competencies
Social Media Management
Data Entry
Graphic Design & Video Editing
Chat Support
Lead Generation Specialist
Amazon Product Research
Certificates
×
![]()
My Experience and Education
2022
-
2023
Government Employee
(Government Employee ( Tax Levy Officer))
Government Employee (Tax Levy Officer)
2022 - 2023
Locating Taxpayers: The tax delinquency notice server may need to locate individuals or businesses with outstanding tax liabilities. This could involve using various databases, public records, or collaborating with other agencies to find accurate contact information.
Serving Legal Notices: Once the taxpayer's location is identified, the server is responsible for personally delivering official tax delinquency notices. These notices inform the taxpayer about the outstanding debt and the potential legal actions the tax authorities may take if the debt remains unpaid.
Recording and Documenting: It's crucial for the tax delinquency notice server to maintain accurate records of the notices served, including dates, times, locations, and any relevant interactions with the taxpayers.
Communication Skills: Since serving tax delinquency notices can be sensitive and stressful, good communication skills are essential. The server should be able to explain the purpose and implications of the notice clearly and professionally.
Compliance with Laws: Tax delinquency notice servers must operate within the boundaries of the law and adhere to specific regulations regarding the service of legal documents.
Safety Awareness: In some cases, serving tax delinquency notices may lead to confrontations or difficult situations. Therefore, the server should be aware of safety protocols and know how to handle potentially tense encounters.
2023
-
2024
N/A
(Chat Support)
1. Delivered high-quality customer service and sales support via live chat, responding to an average of 50 inquiries per day with a focus on both resolution and sales conversion
2. Multitasking & Time Management: Managed multiple live chats simultaneously while maintaining attention to detail and providing high-quality support, ensuring that no customer was left waiting longer than necessary.
3. Feedback & Continuous Improvement: Actively solicited and gathered feedback from customers regarding their experience, providing insights to management for continuous improvement of processes, chat scripts, and customer service protocols.
4. Product & Service Knowledge: Stayed up-to-date with new product launches, promotions, and policy changes to ensure that customers were always receiving accurate and up-to-date information. Regularly participated in internal product training to deepen expertise in company offerings.
5. Customer Retention: Played a key role in retaining customers by providing exceptional, personalized service, offering solutions that fit their specific needs, and addressing concerns before they became issues. This led to a [X]% increase in customer retention rates for the department.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
GRAPHIC DESIGN / VIDEO EDITING
Transform your ideas into stunning visuals with my expert Graphic Design and Video Editing services. Let's create!