Charlie Sheen Maraveles

Customer Service Representative
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Contact Information
  • maravelescharliesheen@gmail.com
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  • +639471769371
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  • Ormoc City, Leyte
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ABOUT

I am a person that is competent, driven trustworthy, and accountable. I put a lot of effort to my work, and I can handle any difficult circumstances. I have the ability to perform well under pressure and meet deadlines, both while working in a team and when working independently.
EDUCATIONAL BACKGROUND
2011-2014

Sto. Niño College Of Ormoc, (High School)

2016-2017

STI COLLEGE OF ORMOC, (College)

WORK EXPERIENCE
November, 2022 - May, 2023

GOVERNMENT EMPLOYEE

• Locating Taxpayers individuals or businesses with outstanding tax liabilities. This could involve using various databases, public records, or collaborating with other agencies to find accurate contact information.
• Serving Legal Notices responsible for personally delivering official tax delinquency notices. These notices inform the taxpayer about the outstanding debt and the potential legal actions the tax authorities may take if the debt remains unpaid.
• Recording and Documenting to maintain accurate records of the notices served, including dates, times, locations, and any relevant interactions with the taxpayers.
• Communication Skills, Since serving tax delinquency notices can be sensitive and stressful, good communication skills are essential. The server should be able to explain the purpose and implications of the notice clearly and professionally.
• Compliance with Laws must operate within the boundaries of the law and adhere to specific regulations regarding the service of legal documents.
• Safety Awareness: In some cases, serving tax delinquency notices may lead to confrontations or difficult situations. Therefore, the server should be aware of safety protocols and know how to handle potentially tense encounters.
September, 2023 - December, 2024

CUSTOMER SERVICE REPRESENTATIVE, CHAT SUPPORT

•Handled customer inquiries by providing clear and accurate information about products and services.
•Coordinated with sales and marketing teams to ensure customer needs aligned with service offerings.
•Developed strong relationships with clients, resulting in repeat business and positive feedback.
•Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
•Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
•Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.