2006
Bachelor of Arts major in Community Development
Filamer Christian College
More Info About Me
N/A
My Skills and Competencies
Data Entry
Social Media Management
Certificates
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My Experience and Education
September 2023
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Current Job
Bridgeway Firm LLC
(Scheduler / Call Off Specialist)
2013
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2022
AMD eConsult FZ LLC Dubai Multi Commodities Centre - Dubai, UAE
(CUSTOMER SERVICE/CALL CENTER SPECIALIST)
• Generating leads and converting each into sales Gathering customer’s personal and bank account information.
• Identifying and cultivating potential customers for products and services.
• Building numbers of qualified leads to meet business plans, quotas, and company objectives Handing more than 100 inbound and outbound calls per day Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
• Verify account on a three way call with a banker Analyze bank statements for loan approval using Decision Logic tool.
• Understand the impact of attitude in handling calls professionally Effectively deal with job stress, angry callers, and upset customers Apply the elements of building positive rapport with different types of customers over the phone.
• Identify voice skills and how to enhance a good telephone presentation.
2009
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2012
Emirates Petroleum Products Company (EPPCO) LLC - Dubai, UAE
(CUSTOMER RETAIL SALES AGENT)
• Carries out retail merchandising according to the planogram of all store items; handles sales and promotions.
• Deals with customer complaints in a professional, courteous, and timely manner; maintains high standards of customer service at all times; ensures customer satisfaction according to the client’s needs and wants.
• Handles checking and receiving of stocks from all suppliers; implements FIFO method; maintains cleanliness and orderliness of assigned areas.
• Performs cash handling and manages payment by cash, check, credit cards, vouchers, or automatic debits, company credit and debit cards, DEWA, RBS credit and debit card, visa, master card and HSBC cheque.
2007
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2009
Pilipinas Telesrv Inc. - Manila, Philippines
(CUSTOMER CARE SPECIALIST/ QUALITY ANALYST)
• Handled telephone company account as a Customer Service Representative.
• Responsible for providing accurate information about the services offered by TELCO. Responsible in resolving customer complaints.
• Provided excellent customer service to all TELCO customers.
• Managed the quality of call, and monitored agent performance per call handling. Through call monitoring, enforced quality customer service to agents as per client standards, by identifying errors, and conducting coaching sessions to discuss proper call handling.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.