Hey I am Charles

More Info About Me

Versatile professional with expertise in IT support, data entry, and customer service. Skilled in diagnosing and resolving technical issues, maintaining computer systems, and providing exceptional customer support. Meticulous attention to detail and accuracy in data entry tasks, coupled with excellent time management and organizational skills. Proven ability to adapt to diverse work environments and effectively multitask to meet deadlines and exceed expectations. Strong communication and interpersonal abilities, facilitating seamless collaboration with team members and delivering superior service to customers. Committed to continuous learning and professional growth to enhance contributions in IT, data entry, and customer service roles.

Charles A. Macrohon Jr.
Zamboanga City, Philippines
charlzmac24@gmail.com
Freelancer
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My Skills and Competencies

E-Commerce
Data Entry
Bookkeeping

Certificates

ProVA Certificate

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2003
Bachelor of Science in Forestry

Western Mindanao State University

2006
Vocational (PC Hardware & Software Installation)

Technical Education Skills and Development Authority (TESDA)

2012 - 2014
JTECH System Corp.
(IT Service Engineer)

*Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
*Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
*Install and configure appropriate software and functions according to specifications
*Develop and maintain local networks in ways that optimize performance
*Ensure security and privacy of networks and computer systems
*Provide orientation and guidance to users on how to operate new software and computer equipment
*Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
*Maintain records/logs of repairs and fixes and maintenance schedule

2015 - 2024
Homestyle Depot
(IT Technician / Data entry)

IT
• Provided technical support for hardware and software issues, troubleshooting network connectivity problems, installing and configuring computer systems, resolving system malfunctions.
• Utilized remote desktop tools to provide assistance with basic troubleshooting techniques.
• Performed regular maintenance tasks such as virus scans, disk defragmentation and backups.
• Maintained inventory of all IT equipment including computers, laptops and peripherals.

Data Entry
• Worked as a Data Entry Clerk at Homestyle Depot, ensuring accurate and timely data entry and procurement processes
• Maintained database by entering new and updated customer and account information.
• Checked source documents against entered data to ensure accuracy of inputed information.
• Maintained organized filing systems for easy retrieval of documents.
• Utilized Microsoft Office Suite for various tasks related to data entry work.

2007 - 2012
LBC Express Inc.
(Customer Associates)

• Assist customers with placing orders, processing payments, issuing refunds, and managing transactions accurately and efficiently.
• Document customer interactions, transactions, and inquiries in the company's CRM system or database, ensuring data accuracy and completeness for future reference.
• Collaborate with branch personnel to address customer inquiries, coordinate shipments, and resolve issues as needed, ensuring smooth operations and customer satisfaction.
• Do daily and monthly sales report, balancing and deposit daily sales.

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Zamboanga City,
Philippines
Email :
charlzmac24@gmail.com


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