2018
Associate in Computer Science
De La Salle University - Dasmariñas
More Info About Me
👋 Hi there! I'm CJ, a versatile professional with a passion for customer support and social media management. Over the past 5 years, I've honed my skills in customer service across various industries while also delving into the world of social media management, buying, and content creation for the past 3 years.
🏍️ Outside of work, you'll often find me immersed in the world of motorcycles and cars, fueling my love for adventure through travel and camping. When I'm not on the road, I enjoy unwinding with a good video game.
Let's connect and share our passions!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2018
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2019
FIS Global Solutions | American Express
(Customer Service Representative | Fraud Analyst)
Customer Service Representative / Fraud Analyst
Job Description: Embarking on my journey at American Express, I began as a Customer Service Representative, quickly advancing to the role of Fraud Analyst within a mere six months. In this dynamic position, my focus revolves around safeguarding our clients from potential risks and ensuring the security of their financial transactions. My responsibilities include employing analytical skills to detect and prevent fraudulent activities, contributing to the integrity of American Express operations. This progression showcases my commitment to excellence and adaptability within the financial services landscape.
2019
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2023
iQor Philippines | T-mobile US
(Team Leader)
Customer Service Rep for 1 year / 3 Years as a Team Leader
Job Description: Having started as a Customer Service Representative at T-Mobile US, I've spent the last three years excelling in my role as a Team Leader. Leading a team of up to 10 representatives, my focus has been on driving key performance indicators such as NPS, Sales, Collection, Retention, and First Call Resolution. Beyond team management, I handle crucial administrative tasks, including report generation and presentation, client meetings, and overseeing performance spreadsheets for both my team and the entire roster. My journey at T-Mobile reflects a commitment to delivering exceptional customer service and achieving tangible business outcomes.
2020
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2024
CJVLOGS
(Content Creator)
Since launching my YouTube channel in December 2020 amidst the pandemic,
I've been a one-man team dedicated to creating engaging content. Focusing on motorcycles, I
proactively reach out to clients, offering to shoot and feature their bikes for free. From
capturing footage to meticulous editing, I transform these experiences into compelling product
review content. Beyond the camera work, I manage all aspects of my social media presence,
overseeing YouTube, Facebook, and Instagram. This hands-on approach reflects my
commitment to delivering quality content and building a vibrant community around my passion
for motorcycles.
2023
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2024
Concentrix – Salesforce NALA
(Customer Success Manager)
As a Customer Success Manager at Salesforce, my role is to be the dedicated
ally for our clients, ensuring they extract maximum value from our solutions. I thrive on
cultivating strong, collaborative relationships, understanding their unique business goals, and
guiding them towards success with Salesforce. From anticipating challenges to celebrating
victories, I am the conduit between our clients and the power of our cutting-edge technology,
dedicated to propelling their growth and ensuring their satisfaction at every turn.
2024
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2024
Lead Jean
(Appointment Setter)
In my role at Lead Jean as an Appointment Setter, I specialize in reaching out to
homeowners through cold calling, paving the way for discussions with energy experts about our
solar adoption program. With a keen focus on lead generation, I excel at setting up
appointments that lay the foundation for meaningful conversations. Over time, I've honed my
skills in efficiently navigating conversations, showcasing the value of our program, and securing
appointments with interested homeowners. This role underscores my dedication to driving
impactful connections and contributing to Lead Jean's mission in the renewable energy space.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Customer Service
Understand, communicate, solve, empathize, improve: crucial for business success.