2022
Business Industrial Management
Technological University of the Philippines
More Info About Me
As an experienced customer service assistant manager and SEO expert with a proven track record of successfully managing teams and improving customer satisfaction, I am confident in my ability to contribute to the growth and success of any organization. With a deep understanding of search engine optimization and a passion for driving organic traffic and increasing conversions, I have successfully implemented SEO strategies that have resulted in higher search engine rankings and increased revenue for businesses.
In addition to my expertise in SEO, I am also a Shopify expert with extensive experience in managing and optimizing e-commerce platforms. I have a strong understanding of Shopify's features and capabilities and have successfully managed online stores to increase sales and improve customer experience. From product listing to checkout optimization, I have a wealth of experience in managing Shopify stores and driving business growth.
As a customer service assistant manager, I have also supported HR recruitment by performing final interviews and providing best practices to newly hired employees. I am proficient in using Google Workspace and Microsoft Suite, and I have a proven track record of providing exceptional customer service while maintaining accuracy and attention to detail in handling customer complaints.
With a dedication to delivering high-quality results and a commitment to continuously growing my skills in business development and sales, I am always striving to expand my knowledge in various fields to provide clients with an exceptional experience and drive business growth.
My Skills and Competencies
Social Media Management
SEO Expert
Data Entry
Content Creator
Customer Support
E-commerce Advisor
Certificates
My Experience and Education
2022
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Present
Freelance
(SEO Expert)
As a professional SEO expert, my role includes providing comprehensive SEO services that cover the full spectrum of on-page and off-page optimization techniques, conducting in-depth technical analysis to identify and address website issues, managing websites for optimal performance, creating engaging and SEO-friendly content through content writing and copywriting, and transcribing audio and video content for optimization purposes. I offer a complete package of SEO services to ensure your website achieves better online visibility, improved search rankings, and increased organic traffic.
-Conduct thorough on-page and off-page optimization techniques to improve website performance.
-Perform in-depth technical analysis to identify and resolve website issues that may impact SEO.
-Manage websites for optimal performance, including monitoring and optimizing website speed, security, and overall user experience.
-Create engaging and SEO-friendly content through content writing and copywriting, ensuring it aligns with the overall SEO strategy.
-Transcribe audio and video content for optimization purposes, making it search engine friendly.
-Stay up-to-date with the latest SEO trends, algorithm updates, and best practices to continuously improve SEO strategies.
-Collaborate with cross-functional teams, such as marketing, development, and design, to implement SEO recommendations effectively.
-Analyze website performance using tools like Google Analytics and provide regular reports to clients or management.
2023
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2023
TaskUs
(E-commerce Support Advisor)
I increased clients' sales and revenue by 20% by developing actionable plans for product promotion through advertisement and optimizing store design and landing pages. I also troubleshooted errors for Shopify customers via emails, phone calls, and chats to ensure smooth operation of their stores. Delivering excellent customer support, I received high ratings and positive feedback from clients, contributing to overall customer satisfaction.
-Develop and execute actionable plans for product promotion through advertisement and optimization of store design and landing pages
-Troubleshoot errors for Shopify customers via emails, phone calls, and chats to ensure smooth operation of their stores.
-Deliver excellent customer support to clients' customers, resulting in high ratings and positive feedback that contribute to overall customer satisfaction
2021
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2022
Alorica
(Sales Assistant Supervisor)
As an experienced sales assistant supervisor, I manage a team of 20 by conducting daily monitoring and ensuring adherence to company procedures. I develop and implement training programs in sales skills, customer service, and management development. I handle complaints and resolve issues with accuracy and attention to detail, always prioritizing the best interests of both the customer and the company. I support HR recruitment by performing final interviews and providing best practices to newly hired employees. I use my proficiency in Google Workspace and -Microsoft Suite to provide physical and virtual support to employees and develop effective action plans to increase sales and improve customer service.
-Manage a team and conduct daily monitoring to ensure employees are following company procedures.
-Develop sales skills training programs, customer service training programs, and management development programs.
-Handle complaints, and resolve issues with accuracy and attention to detail, in the best interest of both the customer and the company.
-Increase sales and service by evaluating and providing physical and virtual support to employees and developing effective action plans.
-Support HR recruitment by performing final interviews and providing best practices to newly hired employees.
2021
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2021
Alorica
(Sales and Service Representative)
As a Sales and Service Representative, I was responsible for ensuring customer satisfaction and delivering promising results to clients in English language. I consistently exceeded targets for sales and service metrics while working closely with Sales, Business, and Customer Account Services departments. Additionally, I upheld the safety and confidentiality of sensitive information, including social security numbers, credit scores, card information, and credit ratings. I take pride in my ability to go above and beyond to meet customer needs and expectations while safeguarding their personal information.
-Manage client conversion rates and deliver excellent customer service in English language
-Consistently produce units for a number of conversions to pass the metric
-Work closely with Sales, Business, and Customer Account Services departments
-Ensure the safety and confidentiality of personal and private information
-Exceed client expectations
-Adapt to changing priorities and work in a fast-paced environment
-Work collaboratively with cross-functional teams
Dec 2019
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June 2020
Austriaco Local Manpower Services
(Office Assistant)
As an office assistant, I handle various administrative tasks to ensure that our office runs smoothly. My responsibilities include answering phone calls, greeting visitors, managing office supplies, scheduling appointments, and performing clerical duties. I also help with basic accounting tasks like invoicing and payment processing. By keeping files and records organized, I help the office stay on top of important tasks. I'm always ready to help with any other tasks that come up to support my team.
- Answering phone calls and directing them to the appropriate personnel.
- Greeting visitors and ensuring a welcoming environment in the office.
- Managing office supplies, inventory, and orders to ensure that the office is stocked with necessary items.
- Scheduling appointments and meetings and making travel arrangements.
- Handling basic accounting tasks like invoicing, processing payments, and maintaining financial records.
- Maintaining files, documents, and records in an organized manner.
- Assisting with general clerical duties to support the office staff.
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.
Administrative Support
scheduling, email management, and data entry.
E-commerce support
handle customer inquiries, complaints, and support tickets.
Shopify Expert
Shopify expert: SEO, landing page design, on/off-page optimization, technical analysis, blog/article creation.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.