My nickname is Charlie and I’m 27 years old. I had a decade of work experiences in customer service from different industries like BPO and Food and Beverage. I’m currently employed with Tim Hortons Philippines for two months now. Prior to that I had a working experience in BPO for almost 3 years. While studying, I had a chance to be a part-time barista in Starbucks Philippines until I graduated in 2019, got a full-time position and promoted as barista trainer, global coffee master and a shift supervisor. After the great coffee journey, I had a chance to work in a cruise ship as beverage server. And now, I’m with Tims. I’m looking forward and excited to be a freelance virtual assistant as soon as possible and have a freedom of what I want in life.
Polytechnic University of the Philippines
Responsible for taking charge and leading the team on duty. Manage customer service, complete reports, and check inventory. Provide leadership, motivation, and coaching to their employees.
Properly executed all procedures that deliver quality beverages as quickly as possible, in clean surroundings in a friendly manner. Prepared food and beverages.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.