2019
Bachelors of Science Major in Psychology
Rizal Technological University ( RTU ) – Boni Campus
More Info About Me
An outgoing and dedicated person. I am highly organized with a proven ability to adapt and perform well in different types of working environment. I am a people person who can work under pressure and handle different situations smoothly even working in long hours.
My experience in the service industry has taught me how to both reach and exceed customer expectations and provide service that they can count on. I am a focused person, and I am always willing to go beyond the minimum expectations to make sure I serve customer needs. I approach new situations with enthusiasm and enjoy the challenge of learning something new in my work.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Customer Service Expertise
Certificates
×
![]()
My Experience and Education
April 2021
-
May 2022
AVAS Flowers (Ark Project LLC)
(Team Leader)
- Assisting agents with their concern on daily basis, gives instruction approval regarding decision making etc.
- Over view the team performance and give proper coaching to address all areas of improvement.
- Documenting infractions and commitment with the agents.
- Identify the weaknesses, strengths of the agents to proceed as needed.
- Check the chat and address issues properly with the agent but sending reminders right away on the chats to prevent the agent doing the same thing.
April 2018
-
April 2021
AVAS Flowers (Ark Project LLC)
(Customer Service Representative / Order Processor / Drop shipping)
- Work as middleman between customer and florist in different areas in the United States.
- Receiving Inbound and Outbound Calls
- Process Order filed by our customer in our Website
- Help customer with complaints and questions, give customer information about the products and services, take orders, process returns and refunds.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Customer Service Expertise
Help Customer with complaints and questions, give customers information about the products and services, take orders and