2016
BSBA Marketing Management
Adamson University
I'm your Creative Graphic Designer and Social Media Strategist!
Hi, my name is Charlene Meriado, you can call me Cha as my Nickname. I am married and a have one child, I am College Graduate BSBA major in Marketing Management.
I have an experience as a Customer Service Representative for 1 year at BPO Company, handling a Finance Account in US and became one of the top performer in our team and I have an experience as Operations Assistant / Executive Assistant at SM Supermalls, I am working a lot with our Executive Manager helping her to prepare and finalize a report of a Financial Report , weekly report to be pass in Hans Sy Office, Whenever we have a meeting I am the one taking down notes of everything so I can remind our team or our Manager If necessarily.
I am Hardworking person, Goal Oriented, Well Organized, Problem Solver, Independent and both of my experience help me a lot to have an Integrity and that is very important. I have a dedication to my work and willingness to learn more.
During pandemic what I do is I create a vlog in YouTube and a page in Facebook where I am Selling Korean Thrift Clothes and brand new Clothes, I am also a reseller of different kinds of kitchenware's and many more thru online as well.
And I would love to help you grow your business as your Virtual Assistant. Let's get in touch.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Customer Service
Executive Assistant
Virtual Assistant
Certificates
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My Experience and Education
2022
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2022
Concentrix
(Customer Service Representative)
• Handling CITI Credit Card Accounts exclusively for The Home Depot Stores only within the U.S
• Manage large amounts of Inbound Calls
• Helping the CX in their questions and address issues regarding our products and services and resolve it.
• Assisting the customers about their payment, Checking transactions, Adding Authorized users, Changing their personal information, Requesting for Credit Limit
2017
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2018
SM Supermalls - Shopping Center Management
(Operations Assistant)
• Scheduling Appointments.
• Receiving Confidential documents.
• Daily monitoring of In and Out documents.
• Preparing Monthly Maax Financial Review.
• Preparing Monthly Performance Report.
• Preparing and monitoring the HTS Report.
• Assisting Mall admin Officers and Engineering Works.
• Assisting Basic Carpark concerns such as Parking validation, processing of Parking card Application and Daily handheld monitoring.
• Answering and handling clients' concerns.
• Scheduling and preparing Meeting Room Reservation.
• Assisting and processing working permits.
• Perform other duties or tasks as may be required by Mall Operation.
2016
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2016
King Air FBO Inc.
(Operations Assistant)
• Collecting payments from our Clients
• Making a Summary Report for the payments
• Working with the Accounting department specifically to Accounts Receivable
• Lastly working closely with the HR Manager, responsible for other tasks to be given by our HR Manager
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.