N/A
BS in International Travel and Tourism Management
Lyceum of the Philippines University - Cavite
More Info About Me
22 y/o, Detail-oriented Customer Support Representative with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
June 19, 2023
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10/19/2023
Concentrix
(Customer Support Representative)
I handled Customer Service B2B (business-to-business) Account. Helping customers to their business, bills and needs to their account. Answering inquiries and providing them assistance for the products or services they are using.
June 19, 2023
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Sept 20, 2023
Alorica
(Customer Support Representative)
Assist customers who call for order placement, billing concerns, account maintenance, walkthroughs. Resolve any issues customers have with their products and services. Answering customers questions thru phone, email and chat.
Aug 24, 2020
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Oct 11, 2020
Teleperformance
(Customer Support Representative)
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Detailed payment options and explained price, receipt and billing details to customers.
Aug 19, 2021
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Feb 03, 2022
iQor
(Customer Support Representative)
Assisted customers in identifying issues and explained solutions to restore service and functionality. Translated complex technical issues into digestible language for non-technical users.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.