2020
Bachelor of Science in Accounting Technology
University of the Cordilleras
More Info About Me
I am Charlaine Kryss Alsiyang Sillatoc, a detail-oriented and reliable professional with a degree in Accounting Technology from the University of the Cordilleras. I have hands-on experience in administrative support, data management, and customer service.
I began my career as a Front Desk Officer and Auditor at Grandzion Garden Resort Hotel, where I handled guest relations, reports, inventory, and payroll processes. Later, I worked with the Philippine Statistics Authority as a Screener and Assistant Supervisor for the National ID program, where I screened documents, verified data, and assisted applicants, which strengthened my attention to detail and communication skills.
Most recently, I’ve worked as a Virtual Assistant, supporting business owners with calendar management, email organization, research, data entry, and social media coordination. I enjoy helping teams stay organized and efficient, and I take pride in being dependable, adaptable, and proactive in completing tasks accurately and on time.
My Skills and Competencies
Administrative Assistant
Social Media Management
Graphic Designer
Data Entry
Project Management
Effective Communication
Content Planning
Customer Service
Analytical and Critical Thinking
Technical Skills
Certificates
My Experience and Education
2024
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2025
VIRTUAL ASSISTANT
(Administrative Assistant)
Provided remote administrative support to entrepreneurs.
Managed calendars, scheduled appointments, and coordinated meetings across time zones
Handled email correspondence, drafted professional communications, and maintained inbox organization
Conducted internet research and prepared reports or presentations
Performed data entry, maintained databases, and managed file organization systems
Managed social media accounts and content calendars
Booked travel, accommodations, and created itineraries
2023
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2024
98 Regalia Clothing Store
(Social Media Manager)
- Planning, implementing, managing, and monitoring the company's social media strategy in order to increase brand awareness, improve marketing efforts and increase online presence and generate leads.
- Perform research on current benchmark trends and audience preferences
- Design and implement social media strategy to align with business goals
- Generate, edit, publish, and share engaging content daily (e.g. original text, photos, videos, and news)
- Collaborate with other teams, like marketing, sales, and customer service to ensure brand consistency
- Communicate with followers, respond to queries on time, and monitor customer reviews
- Oversee social media accounts’ design (e.g. Facebook timeline cover, and profile pictures)
- Suggest and implement new features to develop brand awareness, like promotions and competitions
2022
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2023
Philippine Statistic Authority
(Screener – National Identification)
- Provides exceptional customer service to all the applicants
- Screen and approves documentary requirements of applicants
- Entertains problem queries and problems regarding the registration process.
- Attends to the maintenance and sanitation of the Registration Center;
- Performs sanitation of the registration equipment used in capturing the biometrics of the applicants before and after the registration of each applicant;
- Serves as a reliever in the absence of the Data Encoder and Supervisor
- Performs other tasks that may be assigned by the Registration Team Supervisor.
2021
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2022
Office of the Congressman
(Assistant and Encoder)
-Encoding of registrants in the Public Employment Service Offices (PESO) Employment
Information System
-Profiling of child laborers, PWDs, and senior citizens in concerned barangays.
-To fast-track the implementation and monitoring of DOLE programs and projects related to
employment, facilitation, and social protection.
2020
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2021
Grandzion Garden Resort Hotel & Inc.
(Social Media Manager)
-Organizes all social media posts
-Approves all content to be posted on social media
-Engages with readers and clients online
-Oversees all social media weekly and monthly reports conducted by the digital team
-Handles competitive reports and social media listening reports
2019
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2020
Grandzion Garden Resort Hotel & Inc.
(Auditor)
- collating, checking and analyzing spreadsheet data
- checking that financial reports and records are accurate and reliable
- ensuring that assets are protected
- preparing reports, commentaries and financial statements
- ensuring procedures, policies, legislation and regulations are correctly followed and
complied with.
2018
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2020
Grandzion Garden Resort Hotel & Inc.
(Front Desk Office)
-Responsible for providing all of a hotel’s guests with an accommodating experience by
coordinating amenities and responding to customer needs.
- Represents the first point of contact with the clients of a hotel’s office.
-Performs essential front desk administrative duties including answering phone calls, greeting
clients, and overseeing the office budget.
-Maintain visitor, employee, and department directories and logs.
-Follow security procedures, such as monitoring the logbook and issuing visitor badges.
-Organize the reception area while complying with office procedures, rules, and regulations.
-Arrange meetings, schedules, and travel accommodations for senior staff.
-Keep a record of office supply inventory and expenses.
-Sign for deliveries and ensure all mail and packages are distributed accordingly.
My Services
Executive Assistance
Providing support to an entrepreneur including scheduling, inbox management, and correspondence with clients.
Graphic Design
Visualizing and creating graphics including illustrations, logos, layouts and photos.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.