To have a job that fosters professional growth and development.
University of Cebu Lapu-Lapu Mandaue
➤ Manage large amounts of incoming phone calls
➤ Identify and assess customers’ needs to achieve satisfaction
➤ Build sustainable relationships and trust with customer accounts through open and interactive communication
➤ Provide accurate, valid and complete information by using the right methods/tools
➤ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
➤ Keep records of customer interactions, process customer accounts and file documents
➤ Follow communication procedures, guidelines and policies
➤ Take the extra mile to engage customers
➤ Familiarizing with and remaining up-to-date with changes in the plans
➤ Granting pre-authorizations for medical treatment, if covered
➤ Canceling members' plans upon their request, or due to recurrent non-payment, if directed by the line manager
➤ Furnishing members and health care practitioners with details regarding members' benefits
➤ Delivering information about a company’s offerings
➤ Handling customer complaints
➤ Collaborate with management to complete necessary projects; work independently on prior delegated tasks
➤ Help to immediately resolve and mediate customer complaints
➤ Report any problems with office equipment; help resolve the issues if possible
➤ Ensure an organized, clean, and tidy workspace
➤ Track and monitor client’s information
➤ Complete basic bookkeeping and record keeping duties
➤ Social Media Management
➤ Social Media Marketing
➤ Branding
➤ Content Creation
➤ Copywriting
➤ Engagement
Data Entry is responsible for inputting data and making changes to existing data figures in digital databases.
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Content Creator is a craft where professionals create visual content to communicate messages.